Omnisend Email Marketing & SMS

Worked with Agustin who helped answer my questions even providing screen shots to help me know how to navigate my question. Very good customer service. I hope their email performance is just as good since I haven't started sending emails yet, but I am pretty optimistic! Show more

Seems like the app keeps having new and more complicated issues, as the years pass. We have been using it since 2014, when back then everything used to work fine. Every update that added, just keeps creating issues that support seems unable to resolve. WELL DEAR DEVELOPER, Thank you for your kind reply and attention, but it seems that your team is unable after 7 weeks and 72 emails to solve the problem. Instead i have to endure talking to 7 different people "BEACUSE THEIR SHIFT IS OVER", AND EACH ONE sends me a 10page guideline to read. I would suggest either get a tech guy who understands to solve the problem or inform us that you are unable to fix the app. Again its a pitty after 10 years of using the app, each year you manage to degrade it with your updates. Update 6 Mar 2024: After 7 weeks you still haven't managed to resolve the problem, leaving us without any email communication with our clients. Show more

So far, this app has been easy to use and works well. The only problem I had was getting the DKIM to verify with my email. Karine in customer service was very helpful!! In just a couple of minutes my issue was resolved. She was very friendly and knowledgeable!! Thanks Karine! Show more

Their automations don't work, and customer support is awful. I sent them a screenshot of their own app (the flow creation section), clear and precise and they said it's not part of their app but a screenshot of Shopify. After sending them the link they admitted it was their app. The customer support haven't even used the app themselves obviously. Deleted and Installed the app twice, and tested a simple abandoned cart recovery automation multiple times and it doesn't work. Customer support is little to no help. Only a waste of time. Their email editor is also broken. You have to refresh it every minute because it stops responding and gets stuck. Wasting lots of hours when making an automation flow. We are moving to a better marketing app. Think twice before spending hours creating automations and flows that won't work. Show more

Beran was very responsive, he always responds in less than 30 minutes and ensures that your problem is resolved as quickly as possible and that you do not need anything else. I am very satisfied with the omnisend support! Thank you Beran ! Show more