Omnisend Email Marketing & SMS

OK a few years in I wanted to make an update! My business grew enough that I had to upgrade to the paid plan in 2021. It's affordable and I love that. The latest update to the interface is fantastic, it's very modern UX and easy to use. The new templates are beautiful, and I find them to be very mobile friendly. I've only had to reach out for support a couple times, including today when I was adding my custom DNS records for sending emails. Super easy to get help and figure out the adjustments I needed. I have higher than average view and click rates, my business just entered year 6! Omnisend is certainly part of our growth success, email is my primary way to send promotions and communicate with my customers. From 2020: I migrated to Omnisend after Mailchimp disconnected from Shopify. The free plan is streamlined, but it can do the essentials. User experience is great. Designs are pleasing. Customer service is good. Import process was smooth! Syncs with Shopify seamlessly in real time. I wish I could do some automations for free. But Shopify can do the basic ones. I honestly tried Shopify's new email features too. They are just a bit too basic for my needs right now. This is my second successful business venture. We are in a heavy growth phase, and just received our first inventory shipment. I'm considering paying for Omnisend's annual "standard" plan to have more professional looking automation emails and do some AB testing. Show more

The worst app I ever deal with I been trying for the last 10 days to get support or anything all what I got is nothing They charge me 718 to use sms services and they send me email that I can’t use the sms service and they refuse to refund me They charge me every month 988$ witch is Mailchimp charge only 400 $ for 1.2m email Still till now no support no money back and also they charge me for the last 4 month 160 extra for sms that I couldn’t use I WILL SUBMIT THE CONVERSATION BETWWEN US SO YOU CAN BE AWARE THERES NO COUSTOMER SUPPORT HERE Show more

Beran was super helpful. Very responsive, patient and clear in his instructions. I got the issue fixed easily. Show more

Fantastic real help assistance by Kayque! I thought there was no way to solve the DNS records issue i was having, as i had entered all the dns records, however he found one error and my emails were back up and running within 10 minutes Show more

Tenemos omnisend hace 3 meses aproximadamente y ha sido una experiencia agradable, mas facil de manejar que otras api. Todo ha ido muy bien, pueden mejorar en algunas opciones adicionales en el momento de crear los correos electrónicos pero por el momento para nosotros es suficiente. La atención al cliente es excelente, siempre hay alguien alli llevando el caso y buscando la forma de brindar una respuesta o solución. Gracias a Karine, Stefan y Agustin por su atención oportuna y eficaz. Show more