Webkul MultiVendor Marketplace

Since writing this review someone has reached out to me. They said they have contacted me many times but I didn’t receive any communication until they found me on Instagram, which I appreciate. We are in the middle of resolving issues and answering questions. I am on the lowest price subscription. Which is still expensive for me and my little growing business. Despite sending multiple emails for help I have never received a reply or any support. I just had my first sale using the app and the payment has come to me not the vendor. Not sure how to resolve this for future vendors - it seems you can integrate PayPal API to combat this - I will do so and see how it goes. I’m more concerned the cost breakdown including PayPal and afterpay fees isn’t clear for my vendors. I like the app and I’m glad to be in touch with someone who is helping me so I’m changing my review to 4 stars. Show more

I have already sent several emails asking for help in different ways, but unfortunately, I have not received any response. Show more

Support Is Great Show more

I like the support specially. Because I mess up every time and then I just need someone to help me out. They have techs available for me always.. Thank you so much. Show more

As a newcomer to Webkul, we have found the support to be absolutely first class. Our marketplace is artesial.co.uk and is unusual in many ways, but we have been supported throughout by the Webkul team. Kashgara to name just one of the team has been so helpful and patient - would give 10 stars if we could. The software has so many options and configurations it can seem daunting but it does pretty much everything you would want to get a marketplace up and running so we're delighted with our choice of platform. Contact info@artesial.co.uk if you want to check the authenticity of this review and either Pat or Angus will be happy to chat you through their Webkul experience. Show more