LVK Logistics

UPDATED REVIEW: Invalid Tracking Numbers that negatively impacted my Amazon account, Late Shipments, and Overcharges They should be called BugHero as their system is always making some mistakes due to some bug. I first rated ShipHero 5-stars due to their outstanding customer support. But after 3-4 months of using them unfortunately I have to update this review. Their system is incredibly buggy. They ship with DHL Ecommerce which is a very incompetent carrier that not only ships incredibly slow but also generates invalid tracking numbers. Then ShipHero updated these invalid tracking numbers to my Amazon account and I got slapped a few times by Amazon with notifications of high invalid tracking rates and this put my account at risk. I then deactivated my ShipHero/Amazon connection and did it all manually. This is a very cumbersome process with ShipHero as they have no option to do it in their app. You have to download a csv file, fill it and upload it. After more than one month since I signaled this, they still haven't resolved the issue. In fact it's worse. They provided invalid tracking numbers for 5 orders and now they barely answer. I keep asking them to provide me the correct tracking numbers and they just won't answer me and when they do, they tell me to hold as they are dealing with multiple clients, even though I contacted them a day before. My orders are now past the allowed processing time on Amazon, so again I will be slapped by Amazon for late shipments. One other big issue with ShipHero is the overcharges. I found multiple overcharges and have sent them a list more than 2 months ago. They said that their warehouse team will look into it and get back to me. Nobody reached back. And when they do refund you an overcharge, they don't have any way to track it. They'll just say that they'll refund you on your next invoice, but when I asked about a way to track these refunds, whether on the invoice or somehow else, they just said that there's no way to track them. So I'll just have to take their word for it. Another big con, is that they are very expensive. I have one item that costs me $7.9 to ship with Amazon and almost $18 with ShipHero The only good thing about them is the Customer Support and that's only during the offpeak season. Show more

Save Millions . Do read it completely . Did you get fooled by plenty of 5* reviews here? I was , as well and it turned out to be the biggest mistake of my ecommerce life .90% of the people writing these reviews aren't with shiphero anymore Background:They will force(persuade) you to write a review immediately after signing up - the process of which is smoothless .You'll install their app on your shopify store , shiphero's onboarding team will give u demos & things would look rosy . Infact if you were dropshipping previously , this'd look like a dream . Lower charges, faster shipping and so on . But the real story starts here . 1. They will charge you incorrectly for every order you send out . It would be few dollars here & there and it's easy to miss . But one day i noticed twice the shipping fees charged by them. I checked the invoices . Turns out that they charged me $700 extra for the whole month after calculating the weights incorrectly ( Deliberate?) After big fights and multiple emails , they agreed to give credit 2. 20% of my orders were broken due to mishandling which i am not sure was done by Shiphero or their courier providers. Result was me shipping the items again to customers or refunding them the money . They said that items were insured but i never received any refunds and the standard answer was ' Insurance company needs more proofs) 3. The shipping time for them during the Holiday season ( Oct , Nov, Dec & Jan) is 15-20 Days not 5 . They'll never ship your orders even after a week citing BFCM, Holidays,workload etc etc 4. Even if they ship the order with a tracking number , chances are that order will take another week to get ready for shipping. They'll just create the labels and send you the tracking number . Result is chargebacks & account bans as you may offer a 7 day shipping while it really is 20-25 days 5. Once you send them shipments from your suppliers, they have 3 stages - Arrival, receive & available . My shipment arrived 7 days back & it has yet to be received. Then it'd take them many days to make it available 6. They lost my part shipment which arrived on Nov 24 & after pleading for 15 days and writing multiple emails , they found it on Dec 6 lying somewhere in their warehouse . I was lucky . you may be not I can guarantee you that your actual costing with them will not be $5.9 but $25.9 after calculating everything . Please don't be penny wise & pound foolish . Take a sane judgement and move out to better players who may charge a dollar more/shipment but shall give you far better service.Shiphero is actually not able to handle the new customers it has been getting and the whole system has broken apart If you still want to use them , please do but never never never ever from Oct- Jan period . Your ecommerce life will be over before it begins  Show more

Bel at Shiphero Customer Service has been very helpful in quickly straightening out some of the shipping challenges related to the Holiday Season Crunch Show more

Bela was the best help for our inquiry! Fast, effective reply and solved issue. Thumbs up and recommend. Show more

The customer service Shiphero is delivery the best response. Especially Bel, very helpful on every question and ready to solve an issue with fulfillment of our customer. Impressive with the service! Show more