Loop Returns & Exchanges
Automate returns, claims, tracking, and fraud prevention to boost loyalty and grow revenue. Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. more Optimize return costs with Workflows, Logistics, Point of Sale, and more Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges Protect against return fraud using Workflows, Custom Rules, and Blocklists Provide a premium experience with at-home pickup and simple, self-serve returns Build confidence with Tracking and learn about shopper behavior with Analytics
Key Features
- Advanced integration capabilities
- Advanced analytics capabilities
- Advanced workflow capabilities
- Advanced customer capabilities
Shopify App Installs
Pricing Plans
Offset
Returns software, US return shipping labels, Return Bars, Advanced features, Package protection, More at link below ↓
Get Started FreeEssential
Unlimited destinations, Automated return policies, Carrier rate shopping, Workflows, More at link below ↓
Choose PlanAdvanced
Full Essential plan, and, Shop Now, Instant exchange, Bonus credit, Fraud prevention, More at link below ↓
Choose PlanFrequently Asked Questions
What is Loop Returns & Exchanges?
Automate returns, claims, tracking, and fraud prevention to boost loyalty and grow revenue. Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. more Optimize return costs with Workflows, Logistics, Point of Sale, and more Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges Protect against return fraud using Workflows, Custom Rules, and Blocklists Provide a premium experience with at-home pickup and simple, self-serve returns Build confidence with Tracking and learn about shopper behavior with Analytics
How much does Loop Returns & Exchanges cost?
Loop Returns & Exchanges offers multiple pricing tiers to fit different business needs: Offset: Free, Essential: $155 / month, Advanced: $340 / month.
Is Loop Returns & Exchanges easy to set up?
Yes, Loop Returns & Exchanges is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
We've used Loop since October 2020, and we've been pleased with its user-friendly features and continued functionality improvements. Loop keeps us informed of new capabilities and easy how-to instructions for updating settings where necessary. Our rep, Ben, is helpful, responsive, and hands-on where assistance or help is needed. Any time we've reached out to their support team, they are friendly and provide updates and resolutions where necessary. Thank you, Ben and team, for your continued support, additional functionality, and commitment to your users. Show more
Loop is a really great platform to manage returns allowing customizations and various workflows depending on your business needs. The integration was very seamless. Our onboarding specialist, Brooke was incredibly knowledgeable and supportive throughout the integration phase. She guided us every step of the way, ensuring a smooth transition and minimizing any disruption to our operations. Her assistance made the implementation process hassle-free and efficient. Since adopting Loop, we have seen significant improvements in our returns management process. The platform's customization options allow us to tailor our workflows to match our unique requirements. This level of flexibility has been instrumental in streamlining our operations and saving us valuable time and resources. I highly recommend Loop to any business looking to enhance their returns management processes. Show more
We moved to Loop a couple of years ago had a GREAT onboarding lead which made the process easy to understand for our store set up needs and we've been SO pleased with them ever since. Help desk team is responsive, tech team is ON TOP of any bug that might arise and we have a knowledgeable account lead in our product vertical! The platform is a BIG timesaver for us + offers our customers a great path/experience for their return needs. We're happily renewing our contract. Show more
Loop has helped make returns processing fairly seamless for our customer service team. Our account manager is responsive and helps keep us up to date on the Loop product roadmap and new features that may be of interest. Show more
Application is great so far! While I did think the self-guided onboarding was neat I think they could have been more high-touch at first with some check-ins. I was able to figure it out but could have been supported more. Onboarding manager was great, I just think the company needs to take a look at the onboarding process and maybe give the customer an option if they want self guided, self-guided low touch, or need more support high touch. Show more
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