Loop Returns & Exchanges
Automate returns, claims, tracking, and fraud prevention to boost loyalty and grow revenue. Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. more Optimize return costs with Workflows, Logistics, Point of Sale, and more Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges Protect against return fraud using Workflows, Custom Rules, and Blocklists Provide a premium experience with at-home pickup and simple, self-serve returns Build confidence with Tracking and learn about shopper behavior with Analytics
Key Features
- Advanced integration capabilities
- Advanced analytics capabilities
- Advanced workflow capabilities
- Advanced customer capabilities
Shopify App Installs
Pricing Plans
Offset
Returns software, US return shipping labels, Return Bars, Advanced features, Package protection, More at link below ↓
Get Started FreeEssential
Unlimited destinations, Automated return policies, Carrier rate shopping, Workflows, More at link below ↓
Choose PlanAdvanced
Full Essential plan, and, Shop Now, Instant exchange, Bonus credit, Fraud prevention, More at link below ↓
Choose PlanFrequently Asked Questions
What is Loop Returns & Exchanges?
Automate returns, claims, tracking, and fraud prevention to boost loyalty and grow revenue. Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. Loop helps DTC brands deliver stress-free returns, exchanges, and real-time tracking that keep customers coming back. By automating the messy work after checkout, Loop converts more orders into revenue and increases LTV while creating a seamless post-purchase journey that builds trust and loyalty. With deep integrations across different tools, Loop ensures every order, return, exchange, claim, and resolution is faster, simpler, and designed to grow your brand. more Optimize return costs with Workflows, Logistics, Point of Sale, and more Incentivize exchanges using Bonus Credit, Shop Now, and Instant Exchanges Protect against return fraud using Workflows, Custom Rules, and Blocklists Provide a premium experience with at-home pickup and simple, self-serve returns Build confidence with Tracking and learn about shopper behavior with Analytics
How much does Loop Returns & Exchanges cost?
Loop Returns & Exchanges offers multiple pricing tiers to fit different business needs: Offset: Free, Essential: $155 / month, Advanced: $340 / month.
Is Loop Returns & Exchanges easy to set up?
Yes, Loop Returns & Exchanges is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
After the returns platform we were using sunsetted in October 2023, we quickly transitioned over to Loop, per our previous partners recommendation. Though there have been a few glitches to work through, the Loop CS team and our dedicated CSM Jackie have been extremely responsive / helpful. We hope to continue benefiting from this return platform and definitely recommend giving it a try! Show more
Total game changer. Pre-Loop, our customers would have to reach out to our customer service team and request a return/exchange/warranty and wait for a reply. It was a super manual process that resulted in a poor, slower experience for the customer, manual processing for our team, and very few means to gain analytical insights. Loop has changed all that for the better! We've received positive feedback from our customers on how easy things are, our customer service team is able to focus their attention on more critical tasks, and WE FINALLY HAVE DATA! The analytics was truly a huge step for us and our product team is able to action based off of Loop feedback. Also the Loop customer service is A+; they try to keep the same one or two agents per account so they're familiar with your setup and know of any past issues. Super fast to respond and really helpful. Our MSM Adam is knowledgeable, friendly, and makes check-in calls a breeze. All in all, great experience and we're never turning back! Show more
10/10 for their support team Having timely and helpful support when something comes up is extremely important. Being new to this App, we have had lots of questions which are always promptly answered. We are loving the user friendly nature of Loop and it has been a welcomed addition to our platform. Show more
We considered several different apps to handle product returns, but Loop Returns checked all the boxes for us. The integration with Shopify was easy and the customizability of the platform allowed us to tailor the customer experience. The onboarding was great and our specialist was quick to provide assistance and support as needed to get us up and running right away. Highly recommended. Show more
We've been on the platform for 2 months and have had a great experience so far. Although onboarding was quick due to our previous platform provider shutting down and have to do a quick transition, now that we are fully onboarded we have found it very beneficial. The features loop offers for the customer and also internally for reporting is extremely useful and easy to see ROI. Show more
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