Klaviyo: Email Marketing & SMS

OCT 31 Update: I just downgraded this app to a 1 because of their customer service. While is it a really good tool for those of us selling physical products on an ecommerce site, It has by far the absolute worst Customer Service of any CRM app I have used in the last 15 years. Sometimes their automated Flows do not work. If that happens on a weekend, like it is now, then you have basically no customer support until Monday and you have lost sales for a weekend email campaign which will not send. So what if it happens over BFCM? There will probably be no support from Wednesday afternoon till Monday morning. While it's great this company cares about their employees, the support they offer to their customers is really the worst I have ever encountered in this particular niche. When it comes to reviewing an app like this there are 2 things to consider… the app itself and the customer service. Also, the experience of the reviewer using the app. CRM apps always have a steep learning curve and so at the beginning support is needed to help us fill in the gaps where documentation is lacking. I have been using this app for about 2 years and participated in the Beta testing of their drag and drop Flows. I know my way around it but still need some help from time to time. I am writing this review so you know what are getting into before you make a purchase decision.. Like most apps, it has its quirks and that's all cool. You just need to learn them and just about every CRM app has a steep learning curve to overcome at the beginning so a good and timely support team is really critical. The app itself is a really great value. To capture all that value good customer service is needed and that is where Klaviyo falls short. In fact, over my last 20 years on ecommerce, this company’s customer service is, in my experience, one of the worst I have ever experienced. First off, they only have chat support and then... the chat hours are limited and the actual quality of the support is hit or miss. Be prepared to wait up to 45 minutes or longer to even get to a support rep. Although, to be fair, wait times, in my experience, have been as quick as 15 or 20 minutes. They do actively support the ecommerce community with fresh, innovative ideas and create videos which are totally awesome and very relevant. This is a great platform if they only had decent customer service. I gave the rating of 2 only because of the app itself. It’s a good app with lousy support. If you do decide to purchase this app then just know that the customer service is pretty terrible and that I am not just a newbie to this app but have been using it for about 2 years. Show more

Great email service, very easy to use, and is one if not the best I believe for automation and flows however their customer service needs to be looked at. For a company of this size and the price there asking, live chat should be available to paying customers 24/7 to include customers outside the US. I hope someone from management can view this review and take it into consideration Show more

I found this app through a YouTube channel and decided to give it a try. I love it!!! In the beginning its a bit overwhelming to setup but once I watched a YouTube video that walked me through step by step on how to use it I was off to the races. Before this, I was using MailChimp but definitely prefer Klaviyo better. My emails look alot more professional amd I can do SMS messages and create my website pop-up all from one site, which I love the most!! Show more

Wasted hours of my day setting up my account and lists, only to find that there is no way to really remove subscribers or view/filter your subscribers (only the most recent 50?? WHY?). I had over a thousand "subscribers" from my website opt in form that were spam and I wanted to delete them but couldn't. You can only delete one person at a time, and only by searching their email address. I guess that's to be expected for a service where you pay per subscriber. Infuriatingly non-intuitive and cluttered interface. Find another service. Show more

Better than Mailchimp, lots of possibilities for customization which really helps when you're dealing with customers in different languages. Show more