Judge.me Product Reviews App

The app works well, and we’ve had helpful agents in the past. But after a recent support request to fix a display issue with review stars, the Judge.me team made theme changes that created duplicate elements on our product pages. When we reached out for help, support flat-out denied touching the theme: “We haven’t made any changes to your theme code.” “This falls outside of our scope of support.” “We recommend you contact Shopify support.” These statements were repeated over and over—even though the changes had been made by another Judge.me agent two weeks earlier, which we had to prove with a chat transcript. Only after escalation did their advanced team step in... and break our live product template entirely, removing titles, descriptions, and buy buttons. We run a high-AOV business and spend heavily on ads. Losing product functionality for seven hours during peak traffic is not something a $45 refund fixes. We also asked to speak with a supervisor multiple times and were refused. A senior agent eventually apologized and promised internal changes, but the damage was already done. If you're running a store where uptime and reliability matter, be careful: Judge.me support will edit your live theme code, and if things go wrong, you may be left without real help when you need it most.

Asma Crysma CRL80601 Ross (Couple) 1 months ago Classy aur useful gift, jo log time ki kadar karte hain unke liye best.

Just installed the app and completed the setup — everything went smoothly! I love how the reviews are now beautifully displayed on my site, and the floating tab is such a great feature. A big thank you to Tasnim for patiently answering all my questions and guiding me through the entire process. Excellent support and a great user experience so far!

Im new to shopify and ran into an error. Asked the 24/7 support and problem was solved whitin 15minutes

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