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Intercom: AI Customer Service

4.5(10 Reviews)
Intercom Suite: Fin AI Agent and next-gen Helpdesk built to deliver great support. The Intercom Customer Service Suite combines a powerful AI Agent, Fin, with a next-gen Helpdesk—built on a single platform to help merchants maximize efficiency and deliver superior service. Intercom’s Shopify integration gives support teams full visibility into orders, shipping details, and customer data, and lets them take action—all without leaving the Intercom inbox. The integration also allows Fin to autonomously resolve high volume customer queries using real-time Shopify data The Intercom Customer Service Suite combines a powerful AI Agent, Fin, with a next-gen Helpdesk—built on a single platform to help merchants maximize efficiency and deliver superior service. Intercom’s Shopify integration gives support teams full visibility into orders, shipping details, and customer data, and lets them take action—all without leaving the Intercom inbox. The integration also allows Fin to autonomously resolve high volume customer queries using real-time Shopify data more Customers check and edit orders in Messenger—no agent needed. Fin solves support queries using real-time Shopify data. Edit shipping info, issue refunds, and create orders without leaving Intercom. Multi-store support: connect all Shopify stores to one workspace. Track Shopify events and use customer data to send targeted messages.

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Key Features

Frequently Asked Questions

What is Intercom: AI Customer Service?

Intercom Suite: Fin AI Agent and next-gen Helpdesk built to deliver great support. The Intercom Customer Service Suite combines a powerful AI Agent, Fin, with a next-gen Helpdesk—built on a single platform to help merchants maximize efficiency and deliver superior service. Intercom’s Shopify integration gives support teams full visibility into orders, shipping details, and customer data, and lets them take action—all without leaving the Intercom inbox. The integration also allows Fin to autonomously resolve high volume customer queries using real-time Shopify data The Intercom Customer Service Suite combines a powerful AI Agent, Fin, with a next-gen Helpdesk—built on a single platform to help merchants maximize efficiency and deliver superior service. Intercom’s Shopify integration gives support teams full visibility into orders, shipping details, and customer data, and lets them take action—all without leaving the Intercom inbox. The integration also allows Fin to autonomously resolve high volume customer queries using real-time Shopify data more Customers check and edit orders in Messenger—no agent needed. Fin solves support queries using real-time Shopify data. Edit shipping info, issue refunds, and create orders without leaving Intercom. Multi-store support: connect all Shopify stores to one workspace. Track Shopify events and use customer data to send targeted messages.

How much does Intercom: AI Customer Service cost?

Intercom: AI Customer Service offers multiple pricing tiers to fit different business needs: Fin AI Agent: $0.99 one-time charge, Essential: $39 / month or $348/year and save 26%, Advanced: $99 / month or $1,020/year and save 14%, Expert: $139 / month or $1,584/year and save 5%.

Is Intercom: AI Customer Service easy to set up?

Yes, Intercom: AI Customer Service is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.

Customer Reviews

5.0

Easy and seamless integration. Great for support team to quickly and easily ingest and reference all shopify order details.

May 20, 2025
5.0

Great for letting users automatically retrieve order details.

May 15, 2025
1.0

Make the website super slow, and lack integration parameters. Please make it better for Shopify!

July 30, 2024
1.0

Currently listed as 'Unsupported' within Shopify.

May 21, 2024
5.0

In a few clicks, I had intercom installed and live on my store. Was able to have my store's chat and help email all go into a single place. My customers can even check their order status on the intercom widget on my site so not as many customers are asking for help with order status.

February 28, 2019

Shopify App Installs

Weekly App Installs (Last 12 Weeks)
Total: 84
4 installs
W44
8 installs
8
W45
11 installs
11
W47
47 installs
47
W48
3 installs
W49
3 installs
W50
1 installs
W02
5 installs
W03
2 installs
W04

Pricing Plans

Fin AI Agent

$0.99 one-time charge

With Intercom or your current helpdesk

Choose Plan

Essential

$39 / month or $348/year and save 26%

Customer support for small businesses

Choose Plan

Advanced

$99 / month or $1,020/year and save 14%

Powerful AI features for growing teams.

Choose Plan

Expert

$139 / month or $1,584/year and save 5%

Security and reporting for larger teams.

Choose Plan

Frequently Asked Questions

What is Intercom: AI Customer Service?

Intercom Suite: Fin AI Agent and next-gen Helpdesk built to deliver great support. The Intercom Customer Service Suite combines a powerful AI Agent, Fin, with a next-gen Helpdesk—built on a single platform to help merchants maximize efficiency and deliver superior service. Intercom’s Shopify integration gives support teams full visibility into orders, shipping details, and customer data, and lets them take action—all without leaving the Intercom inbox. The integration also allows Fin to autonomously resolve high volume customer queries using real-time Shopify data The Intercom Customer Service Suite combines a powerful AI Agent, Fin, with a next-gen Helpdesk—built on a single platform to help merchants maximize efficiency and deliver superior service. Intercom’s Shopify integration gives support teams full visibility into orders, shipping details, and customer data, and lets them take action—all without leaving the Intercom inbox. The integration also allows Fin to autonomously resolve high volume customer queries using real-time Shopify data more Customers check and edit orders in Messenger—no agent needed. Fin solves support queries using real-time Shopify data. Edit shipping info, issue refunds, and create orders without leaving Intercom. Multi-store support: connect all Shopify stores to one workspace. Track Shopify events and use customer data to send targeted messages.

How much does Intercom: AI Customer Service cost?

Intercom: AI Customer Service offers multiple pricing tiers to fit different business needs: Fin AI Agent: $0.99 one-time charge, Essential: $39 / month or $348/year and save 26%, Advanced: $99 / month or $1,020/year and save 14%, Expert: $139 / month or $1,584/year and save 5%.

Is Intercom: AI Customer Service easy to set up?

Yes, Intercom: AI Customer Service is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.

Get Intercom: AI Customer Service

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