Order Score & Package Protect

Easy sign up. No monthly fees. I needed more than $100 of insurance on my packages. It adds an option at check out, after choosing UPS, I typed in the amount the package is worth. It was so easy. Patrick even called me to help finish the sign up process.

Great product and I love that I can give the customer the option to either use the shipping insurance or not. I have not filed a claim yet but am interested to see how the process goes. The only complaint that I have is who is eligible for the coverage I have received conflicting answers from UPS Capital team members, some answers in writing would be awesome to clarify the terms.

Patrick has been super helpful getting us set up, we are excited to start using UPS capital for Shopify!

InsureShield was so easy and quick to add to my Shopify store (thanks to the rep who helped me - thank you Lexxi!). It added a layer of protection that would allow customers to rest easy if anything were to happen to their package. I like that I was given the option to cover if the customer didn’t want to purchase it for themselves & how easy it is for them to add the protection at checkout. I would recommend InsureShield to any small business looking for a way to offer their customers the confidence to shop worry-free.

Update: I was able to get in touch with Yolanda (customer support tech) who engaged and understood the issue. She then passed this issue up the chain and we are being refunded for all charges that weren't orders that needed to be shipped. Also I spoke with the Product Lead and he assured me that going forward this would be resolved and that they used my report as a means to fix and update their system. Experience started off awful, but they resolved the issue (even though it took some time to get the right support). If you sell products exclusively online, this app may work well for you. However, if you sell items in store, have the option for buy online pick up in store, or do any other sales, this app is a total failure. We've been getting charged for items sold that were not shipped (items sold in store or BOPIS). I've tried numerous times to contact UPS capital via their 1-800 phone number and I've been passed around or promised assistance or a return call. I've emailed several times as well with no resolution. I've finally received more support from 1 of their customer support specialists who is trying to help, but now it seems like I'm awaiting for shopify to review transactions. Reviewing transactions should be easy, shopify shows whether an item was shipped or not and if an order was supposed to be shipped and was cancelled/refunded. It's been almost 3 weeks of communication and the issue is yet to be resolved. We need to be refunded for all the items we were charged coverage for that were not shipped.