ICU• In Cart Upsell Cross Sell

UPDATE 10/26/21: Had to change from 4 to 1 star. The bug we reported earlier was not totally resolved and our upsell offers display as a glitched mess 50%-70% of the time in our customer carts. We've now been working to have this resolved for two months with no fix in sight. Every week support asks me to see if the problem has been fixed, and every week I spend 5-10 minutes testing and then reporting that nothing has changed. At this point I don't believe they are updating code, but rather just pushing a "refresh button" within the app that is supposed to resolve this seemingly common glitch. I do know our friends who referred us to this app run into this bug periodically, but have had less issues resolving it. This is not helping sales, but quite the contrary. If it isn't solved within the week, we're going to look for another solution. INITIAL REVIEW: This app is still fairly new to our shop, but overall we're happy with it. We had a bug with our cart, but customer support was all over it and worked to resolve it quickly. If we can see that the app is doing a solid job increasing our average order value we'll update to 5-stars. Show more

Customer supports was amazing. Live chatted with them because I was having an issue with my offer, and they fixed it while I waited. Show more

The app is great. However the reason for the review is the SPECTACULAR customer service response times. Honestly if all companies offered customer service at this level we would be one step closer to world peace. Shout out to Rasheem and Kevin! Show more

This app is helping our conversion. I've been able to create upsell opportunities and see immediate results. The admin is pretty easy to use, and the support team is great for quick help! Show more

This app is great for conversion! The team has been super helpful, quick with response to my queries too! Highly recommended! Show more