ICU• In Cart Upsell Cross Sell

Unfortunately 2 years after writing my 5 star review below, I must say I am now very disappointed. App has a bug when trying to add a rule for trigger of offer. Took over 8 hours to have someone raad my support message and still 24 hours later, no progress or updates at all. I have a product launch happening and the in cart upsell offer which I had pre advertised on social media will not be working. Very disappointed at the lack of support for this app now. Especially considering how I had once been so impressed as below 2 years ago... My 5 star review is just as much for the app as it is for the support. The app provides exactly what I need and when I required some assistance last night and today, support was readily available. As I am in Australia it is often hard to get support in hours that suit due to time zone issues, but it was great to have one person start out helping me, and then another continue on when the other became unavailable. Thanks to Denis for the initial help and then Lasandra for continuing on from there diagnosing and correcting my problem. Show more

thank you so much this call was VERY helpful, I was about to give up when lasandra called me and helped me get things rolling and it looks perfect!! thanks a bunch Lasandra Show more

Lasandra was so, so helpful! I'm very picky about how my store is set up. She probably worked for 45 minutes on fine-tuning the app so that everything matched my store and was perfect. Great customer service and considering that everything I asked for was able to be done, great app as well! Show more

It is an excellent application, it works very well, and the autopilot functionality fulfills everything promised. It is an application that I recommend to increase sales. Show more

What other reviewers say about the customer service is true. Denis was extremely helpful, responded immediately to my questions, and solved my problem quickly. You can't ask for more than that! Show more