HyperSKU ‑ PRO Dropshipping

Responsive and communicative. At first had some struggles and growing pains but amazing service. Very responsive. Very helpful. Help find and source anything you need as well as customizing products. You name it. Shipping is also done deceptively quickly, which is very crucial and keeps customers happy. Jiana is my Agent and she is working hard and doing her best. Ever since Jiana is not personally involved anymore things have slowed down considerably. Wrong shipping costs and wrong shipping weight and wrong item sourcing. An extra wait time of 1-2 weeks for orders because of sloppy work means that I cannot recommend this to anyone. Edit: no variants mapping and severely unfreindly and unhelpful service. Show more

I'd love to give 5 stars, but if I am being completely transparent, I just can't do that. The service, response time, helpful information and communication...everything on the top level about Hypersku is truly phenomenal. The staff are professional, polite, and always try to go above and beyond. 5/5 for customer service and communication. Benson is fantastic! So what is lacking? Well...the backend stuff that is unfortunately really significant for the bottom line of a business. I tried selling these neat glasses--bad idea, do not recommend glasses of any kind, btw--and the shipping was simply outrageous. 7x more expensive than the PRODUCT. This is a huge problem! For that price, you'd think at least the shipping times would be better than say, Ali or Temu or something. No, still a month. In other words...why choose here when you could go literally anywhere else, including Amazon, and get a much better deal? And then rose bears. Bears themselves, no issues, great price. But with a nice box? Extreme shipping cost due to the size. Same response as above: why go through Hypersku for that? Not worth it. You wouldn't be making money through that; you'd probably be losing. For some things, Hypersku is great with shipping, but again, the times in general are not good from my experience. You might have a better experience. Shipping costs and times vary per product. For me, and I think this is important to note, my experience with dropshipping across the board--with Ali, eBay, Amazon, and Hypersku--was so negative I absolutely won't touch it again for a VERY long time. I have broken products, people wanting refunds, people not getting their stuff...totally not worth it. There are many people who do make profit and a very good profit....I just wasn't one of those people. So take this review with a grain of salt in the sense of dropshipping not being my forte! Show more

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really appreciate the service and the quick response about everything that i asked, and the automations of the app is perfect. Show more

Embarking on the journey of utilizing HyperSKU for my company, Zanala, has been an absolute game-changer. At the heart of this transformative experience was Fiona, who not only facilitated a smooth onboarding process but also became an indispensable guide in navigating the intricacies of eCommerce. *Service Excellence:* Navigating the HyperSKU system with Fiona's assistance felt like having a dedicated ally in my team. Her personalized approach to addressing my concerns and providing tailored solutions underscored a level of service that goes beyond the ordinary. Fiona's commitment to Zanala's success was palpable, making the entire experience not just transactional but genuinely collaborative. *HyperSKU System:* As the founder of Zanala, I was particularly impressed by the intuitive design and user-friendly interface of the HyperSKU system. Fiona took the time to understand the unique needs of my business and shared invaluable insights on how to leverage the platform effectively. The result was a seamless integration of the HyperSKU system into Zanala's operations, enhancing our efficiency in product sourcing, order fulfillment, and inventory management. *Customer Service Excellence:* Fiona's dedication to Zanala's success was not just limited to technical aspects. Her responsiveness and willingness to share her expertise made her an integral part of my team. It's rare to find someone who approaches customer service with such a personal touch, and Fiona's efforts have undoubtedly elevated the Zanala experience. *Shipping Time:* In the dynamic world of eCommerce, meeting customer expectations on shipping time is paramount. HyperSKU's efficient shipping process, coupled with Fiona's proactive communication, ensured that Zanala's customers received their orders promptly. This level of reliability and commitment to timely deliveries reflects positively on Zanala's brand image. *Other Advantages:* Zanala's partnership with HyperSKU has proven to be a strategic move, given the platform's versatility and reliability. Fiona not only facilitated the integration but also shared insights on how Zanala could make the most of HyperSKU's features. The transparency in pricing and rigorous quality control measures align with Zanala's commitment to providing customers with a seamless and trustworthy shopping experience. *Fiona's Speedy WhatsApp Responses:* On a personal note, Fiona's availability on WhatsApp has been a game-changer for Zanala . Her swift responses, even during urgent situations, have demonstrated a level of dedication that goes beyond standard customer service. Knowing that Fiona is just a message away adds a personal touch to the professional relationship, making Zanala feel like a priority in HyperSKU's ecosystem. In essence, Zanala's journey with HyperSKU has been a collaborative and personalized experience, thanks to Fiona's unwavering support. From refining our operations to addressing day-to-day concerns, Fiona has played a crucial role in Zanala's growth within the eCommerce landscape. The combination of HyperSKU's robust platform and Fiona's exceptional service has truly set a new standard for what a partnership in eCommerce can achieve. Show more