Hertwill: EU & US Dropshipping

I find the use of Hertwill to be a bless, the app is working flawless with shopify. Also i am very pleased with the amount of products you can choose, we have done some test orders and the products look really good and are shipped with care. The support from Hertwill is very good and each time I reach out they respond very fast. We truly advice Hertwill for your webshop.

Solid app, and the support is top-notch. Quick answers and real help. Joosep really came through for me. The European brands are a nice change of pace, too. Definitely a good way to get a dropshipping store going. Everything is made so easy.

I was skeptical at first, another dropshipping app, right? But Hertwill's been solid. Honestly, products are very good, shipping's been reliable, and I haven't had any of those 'oops, your store's broken' moments. Plus, they actually answer when you ask a question. Real people, not just a bot. That's worth a lot!

I have been using the Hertwill app on Shopify since it was launched on the platform, and a lot of development has taken place. Overall, I have mostly positive things to say, but I have identified at least two areas for improvement: - The return process is poor because the customer has to print the return address label themselves. In my opinion, this is unacceptable in the digital era of 2025. For the past 1.5 years, I have received the same response—that the return process is continuously being developed—but nothing big has changed yet. I also suggested a long time ago that the return address label should be automatically included in shipments. - Currently, Hertwill processes exchange orders as separate orders, which means that on the Shopify platform, you have to create a new order for the customer, and the distribution process functions as it does for new orders. However, Shopify also has a feature that allows exchange orders to be handled in a way where, once the return of the original product has been initiated, you can add a new product to the same "order card" after processing the return and request its distribution. However, this function does not work with Hertwill. These two improvements would significantly ease the workload of Shopify merchants.

I am delighted to have discovered the Hertwill platform. I had been searching for high-quality, eco-friendly, and sustainable products for a long time, and Hertwill is exactly what I needed. Their products are exceptional and impressively high-quality. The team's work is outstanding – whenever I have questions, I always receive prompt and friendly responses. I sincerely recommend Hertwill to anyone who values quality.