Growave: Loyalty & Wishlist

WOW! Growave combines wishlists, rewards, and reviews into a single system. This alone allowed us to significantly reduce the number of apps running in our store. Even more importantly, Growave is the first solution we have used that works reliably, professionally, and consistently. For the first time, we have seen that our customers do not just notice wishlists, but actually use them actively. This is not due to a single feature, but because Growave’s experience and thoughtful implementation can be felt throughout the entire system. This level of consistency and usability was something we clearly missed with our previous provider. The email notifications are well structured, logically designed, and highly customizable. The rewards system also stands out with features we have not found in other solutions. One particular highlight is the ability to offer free shipping as a reward for sharing on Facebook. The presentation of the reviews is outstanding as well. On mobile, two subtle icons are displayed that do not interfere with the user experience. On desktop, two floating bars form a clean and visually harmonious unit. Colors, spacing, and many other details can be customized extensively, allowing everything to blend seamlessly into the individual shop design. And if something does not fit perfectly right away, a fast, friendly, and highly dedicated support team is always there to help. Special thanks to the entire team, and especially to Joel, for his outstanding and truly invaluable support. Overall, Growave is a well-thought-out, powerful all-in-one solution that not only excels technically but also performs reliably in everyday use. For us, Growave has become much more than just a tool – it is a true growth partner that makes our shop noticeably more professional and scales alongside our business. We would not want to run our store without it. It is definitely worth taking a closer look.

I luckily managed to resolve the issue on my own right after I send an email to Growave, but their response was prompt and they even emailed me the next day to see if everything is running smoothly after resolving the problem. Very caring for their customers. You can't get this kind of service a lot recently. Thanks guys.

Best rewards app - great support and integration is seamless.

While Growave was initially very willing to help us set up their loyalty program exactly as we envisioned, their support has been insufficient when it came to resolving issues that arose later. We operate with multiple markets where product prices differ. Although the free-product reward works correctly in our base market, customers in other markets are unable to redeem a true 100% discount and are still required to pay a remaining balance. Their team initially informed us that they had identified a solution, but we soon discovered that it did not work in practice. When we reached out again, we were told that no other options were available. Moreover, when we asked whether they could assist us in configuring a percentage-based reward as an alternative to the free-product option, they showed no willingness to help or explore possible customisation. An utterly disappointing approach from a service we had trusted to support our business long-term.

I had a recent experience with not being able to contact support for about one month. Finally we connected and figured out why. They handled my problem with extreme efficiency and professionalism. Honestly, things were done in an almost instantly like in a live setting.