Grid & Pixel Email‑SMS‑Popups

Edit: The team reached out after my review and made an honorable effort to make things right. The review stands because this is what happened, but I will add to it that I admire the way they handled my criticism. Anything they build breaks when you deactivate the app due to their AI slop code and hard-coded assets being hosted on their servers. AI generated images, copy, headlines never followed the very simple company guidelines (for example, our style guide requires no exclamation points or emojis but every email included both, despite us contacting support multiple times. I never would have used this as a temporary solution if I knew I'd be locked in until I found and replaced everything they built - it took three months of work for the team to get us off this app.

My experience was phenomenal. Grid + Pixel took the time to listen to exactly what I needed and adjust the email flows and campaigns accordingly. They also encouraged me to add SMS marketing (which I did) and it's been a game changer, especially for the abandoned cart flow.

Great App & Excellent service! Highly recommended Big shout out to John who has always been extremely helpful and supportive

I asked customer service multiple times to pause the account because it wasn’t what I was thinking it was. They kept putting it off until I was charged and then they showed me a link to uninstall it. Now I have to go and rebuild my Klaviyo flows and get their “stuff” out of my account. No offer to return the amount charged even though I never used their service. I was hopeful when I saw the demos but customer service and support was terrible.

I love working with Grip & Pixel. They are very easy to communicate with and make changes quickly.