Gladly: AI‑Powered CX Platform
Customer experience that’s both radically efficient and radically personal. B2C brands shouldn't have to choose between affordable efficiency and genuine care. Gladly eliminates that trade-off with Customer AI at its core – intelligence that powers personal, contextual support at scale. Every conversation continues seamlessly across channels with full order context, while AI handles the routine work, freeing your team to focus on the moments that matter most. It's how you compete on experience without enterprise overhead. B2C brands shouldn't have to choose between affordable efficiency and genuine care. Gladly eliminates that trade-off with Customer AI at its core – intelligence that powers personal, contextual support at scale. Every conversation continues seamlessly across channels with full order context, while AI handles the routine work, freeing your team to focus on the moments that matter most. It's how you compete on experience without enterprise overhead. more One conversation, every channel—no tickets, no toggling Manage orders, refunds, and discounts in Gladly, no Shopify admin needed Use AI to process refunds and returns with Shopify and brand insights Use Shopify data to personalize support and automatically identify VIP customers Track revenue impact by connecting support interactions to actual sales data
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Key Features
- Advanced sales capabilities
- Advanced support capabilities
- Advanced customer capabilities
Shopify App Installs
Pricing Plans
Hero Pricing
Multichannel Communications, 1 convo history - all channels, Knowledge base, Real-time reporting, Integrations OOTB
Choose PlanSuperhero Package
Everything in Hero Package plus:, Custom reporting, Premium support
Choose PlanFrequently Asked Questions
What is Gladly: AI‑Powered CX Platform?
Customer experience that’s both radically efficient and radically personal. B2C brands shouldn't have to choose between affordable efficiency and genuine care. Gladly eliminates that trade-off with Customer AI at its core – intelligence that powers personal, contextual support at scale. Every conversation continues seamlessly across channels with full order context, while AI handles the routine work, freeing your team to focus on the moments that matter most. It's how you compete on experience without enterprise overhead. B2C brands shouldn't have to choose between affordable efficiency and genuine care. Gladly eliminates that trade-off with Customer AI at its core – intelligence that powers personal, contextual support at scale. Every conversation continues seamlessly across channels with full order context, while AI handles the routine work, freeing your team to focus on the moments that matter most. It's how you compete on experience without enterprise overhead. more One conversation, every channel—no tickets, no toggling Manage orders, refunds, and discounts in Gladly, no Shopify admin needed Use AI to process refunds and returns with Shopify and brand insights Use Shopify data to personalize support and automatically identify VIP customers Track revenue impact by connecting support interactions to actual sales data
How much does Gladly: AI‑Powered CX Platform cost?
Gladly: AI‑Powered CX Platform offers multiple pricing tiers to fit different business needs: Free to install: Free, Hero Pricing: $180 / month, Superhero Package: $210 / month.
Is Gladly: AI‑Powered CX Platform easy to set up?
Yes, Gladly: AI‑Powered CX Platform is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
We switched from a different CX program to Gladly just about 4 months ago and it has been a game changer. Our productivity has increased and our response time has decreased which are two big wins for our Customer Care!
We use Gladly for all of our customer service and support and LOVE it. Super easy integration with shopify and we can see all customer order and interaction information in one place.
Works great! There are occasions when shopify info doesn't show immediately in a Gladly conversation, even if the convo is merged correctly. That's my only complaint
We love where this is headed! There could be more actions included (like cancel, duplicate, partial refund). The only functionality at this point is refund, and it's only for a full refund. It would be helpful to provide partial refunds, too. The recently added discount code function would be a huge win for us but there is a current bug adding an additional space to the code that makes the code impossible for our customers to use. Additionally, order notes was recently made visible. For us, this is not an advancement as those notes print on the order's packing slip. We utilize the order and customer timelines, and having those available within Gladly would be far more beneficial. We're confident this will eventually be included :)
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