Rise.ai: Gift Cards & Loyalty

The app is not secure. Fraud was committed for more than a year using rise gift cards in our online store before we caught it. We found dozens of orders that used various names and shipping addresses that were paid solely with rise gift cards that were fraudulently created. Example: one "customer" had generated hundreds of $5 gift cards and put them toward 12 different orders over the course of a year. All gift cards were issued under different names and e-mail addresses, but all gift cards were put toward a single order. This happened over and over with other "customers." There seems to be a system since goods all shipped to different addresses. This has resulted in thousands of dollars in shipping and inventory lost. We contacted Rise, requested a refund for all 2022 and 2023, but we also feel this should be noted that this is even possible. Our team is floored. We had no issues to our knowledge 2019, 2020, or 2021. The problems we have found so far all started 2022. Show more

Eddie has been a big help setting up our loyalty program! I only gave it 4 stars, because we've been using it less than a week. Update: After using them for over a year, I have given them a 5 star review. They have been very helpful with our account over the last year... Show more

I like the simple, no-gimmicks approach to rewards that Rise.ai offers, and their customer support has been great! Show more

We had an issue with the billing and Hila reached out she was very helpful,also solving the issue on the very same day, we have tried many apps and this was by far the best as customer service is excellent, definitely going to continue using rise in the near future,it has everything weve wanted built into one. Show more

Customer support is very helpful and fast. Eddie was quick and answered all of my questions very thoroughly! Very helpful. Show more