Gelato: Print on Demand

Great customer service and website. Good rates for clothes and delivery. It's great that they have production in many countries.

Update Update... Thy seem to listen and take things serious. It might not be they implement new things right away, but things do take time and some things can not be done overnight. Since the last review, they have upped there game and there support is still really good, as its always been. I have not had any issues in a good while with quality, actually the quality seems to be really good again. Shipping time is okay, I would love it to be faster, but who wouldnt? Atm. the shipping time looks more than reasonable. The Pricing is good, and in most/many cases better than competion. The gelato app/system has gotten faster and much better. though still room for improvement. But overall its good. What I like is there respon on new ideas and that they actually want you to succed as a business. They wont do the hard work for you, but they do want to help as much as they can. And also it does seem that they do take it serious that the print companies they partned with has to live up to some high standards. The ones that in the past made som real bad things etc. I dont get them anymore (maybe the are kciked out again? Again, it does seem they do want to learn from there mistakes and make it right and better. ---------------------------------------------------------------------------- Once good but not now!! where to start... Gelato has many good ideas. But Quality in many cases are not that good sadly. Seen better for sure, but its still in the range of okay When i first started out, i changed from printful, as there prices was starting to get to high (only problem I had really) and Gelato seemed okay on there prices and did offer an okay product range. The first orders I had, no issues, thoug not the fastest shipping. Now every order is made, and tracking number is made, the products sits for 1-2 weeks before it get shipped... WTF and thats not normal at all, make the product and ship it. Its not that hard at all And dont give me the crap about uh peak times. If you cant handle peak times, maybe just stop what your doing. You should for sure look into some of your printers, alot of them are NOT up to standard. The Support has always been really good. Now it all depends what agent you get. Some agents are simply put, just lazy, dont know what they are doing/talking about. So support is a question of luck to recieve good or bad support Its all good you sometimes reimburst orders thats not made, but that doesnt help against loosing customers in our end. I can sadly NOT at all recommend Gelato in current state I will most likely go back to printful or begin to make most products myself (As I do have a B2B print company) Show more

I am absolutely thrilled to share my outstanding experience with Gelato: Print on Demand Service! From the moment I discovered Gelato, I knew I had stumbled upon something extraordinary. This remarkable service has truly revolutionized the way I run my online store, thanks to its seamless integration with Shopify and the exceptional support provided by Dasha Daniels and Miguel. First and foremost, I must commend Gelato for its effortless integration with Shopify. As someone who's not particularly tech-savvy, I was initially concerned about the complexity of setting up a print-on-demand service for my store. However, Gelato proved to be incredibly user-friendly and straightforward. Within a matter of minutes, I had successfully connected my store to Gelato, and it was like magic - all my products were available for printing and fulfillment! Gelato's streamlined interface makes managing my orders a breeze. Whenever a customer places an order, the process is seamlessly executed through Gelato's efficient system. The automatic order processing ensures that there are no hiccups or delays, allowing me to focus on other aspects of my business with peace of mind. Now, let's talk about the stars of the show - Dasha Daniels and Miguel! They were an absolute godsend throughout the setup process. Dasha's expertise and guidance were invaluable in helping me tailor the integration to suit my specific needs. She patiently answered all my questions and provided step-by-step instructions, ensuring I was fully confident in utilizing Gelato to its fullest potential. Miguel was equally incredible in offering his assistance and knowledge. Anytime I encountered a minor roadblock or had additional inquiries, he was quick to respond and swiftly resolved the issues. Their support truly went above and beyond my expectations, and I couldn't have asked for better advisors during this process. Thanks to Gelato, Dasha, and Miguel, my print-on-demand store is now running smoothly and efficiently. I can confidently say that my customers are receiving top-notch products and service, all thanks to this fantastic platform and the dedicated support team behind it. In conclusion, if you're looking for a top-tier print-on-demand service that effortlessly integrates with Shopify and comes with a team of knowledgeable and supportive individuals like Dasha and Miguel, then look no further than Gelato. I wholeheartedly give them a resounding five stars for their exceptional product and service. Show more

I use the Gelato app daily, as my sole POD dropshipper for both my Etsy store and my Shopify dot com. I think Gelato is excellent: it works quickly, smoothly, effectively, and efficiently; I've had zero interest in looking into any other service. The mobile app is great, in some cases quicker and more effective than the desktop app (in approving orders, for example). The role that Gelato has played in magnifying the reach and breadth of my side-hustle can't be over-stated: it opened up the entire world to my products, substantially deepened my product line into frames, canvas, mugs, and t-shirts, and I regularly get compliments from many of my customers (some of whom are in far-flung locations like Perth, Australia) at how fast the service is, and how thorough the packaging is (a reflection on how Gelato chooses its international partners). My customer dissatisfaction rate is about 2%, but my satisfaction rate with how my dissatisfied customer issues have been addressed and resolved is 100%. Customer service reaction time is extremely quick, and clearly devoted to over-delivering solutions. Naturally the numbers have to make sense for your business, but I'm a Gelato Gold+ subscriber and that continues to stand as the easily the best ROI I've seen - absolute no-brainer. I recommend it without reservation. Show more

Our experience with Gelato has been great. The support is fast even during busy periods of the year. Gelato also has people reaching out to help their clients with business reviews as well as offering advice on how to grow your business based on it's current stage and performance. We're very happy with Gelato and I would recommend them to anyone looking to start or grow their business using POD Show more