FreightClub | Ship LTL&Parcel

1/5/2024 - Update: Following my 12/15/23, Manager, Chris Mammen reached out to get a better understanding of what was occurring with my account, Chris really listened to understand and help and not simply site, "business policies" and toss me away, he identified the root cause, kept open and frequent communication and stated he's working internally for future improvements, with the type of customer service being provided to us, Clients, and the processes that lead us here to begin with. My original rating was a 1 star, I have updated this to 3 stars, solely on Chris's efforts. Chris, as an individual, gets 5 stars, he's a good human being. 12/15/23 - Update: This company assigned Jason Wu to assist me, I spoke with him twice, his approach was simply to advice of Freight Clubs policies, why my disputes were not their fault, request that I take down my negative reviews because in his words “it’s not fair” offer a $200 “good faith” shipping credit. When I did not JUMP at the “good faith” offer, he threatened to remove it. Freight Club is this the Senior Management style you’ve trained your associates to have? The integration with Shopify was easy enough, thereafter, I do not recommend. The customer service are not advocates for the seller, they side with the carrier on any/all issues. They are slow following up with carriers that have delays in shipment pickup and delivery. As a seller, you'll end up doing all of the leg work including follow-up to resolve issues and for the amount being charged by the shipments, their service needs a complete overhaul. Use a different LTL service. When disputing overage charges, they debit unauthorized charges while your cases are in dispute. This company is trash. Show more

Installed the app and can't get a response from support for almost a week. Would only recommend this app if you like wasting your time. Show more

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Freight Club has the best product out there for shipping LTL and has thoroughly built out a scalable product that integrates with Shopify. Mad that I didn't find them sooner but happy that we've finally arrived at a great solution to tackle our challenges and provide our customers with a value add-on. Also, the customer support and dedicated account managers are amazing! Show more

Freight Club was a one stop solution for adding in LTL shipping and creating shipping profiles for our company website sales. Our customer service rep Isaac went above and beyond by helping us get setup and having everything run as smoothly as possible. All in all a great addition to our online shop! Show more