BOGOS.io Free Gift BOGO Bundle

Great app and customer support team! Show more

I had some challenges, very probably with the way we had set up our GWP, I have no technical ability and normally I have a team of people that work our website, however this was at the weekend and everyone was out of the the office. I contacted BOGOS through the chat and didn't expect a reply because it said it was closed at the weekend, however David from BOGOS replied and was extremely helpful. He asked me relevant questions to find a solution and when I said I really had no idea on how to implement that solution David did it for me. He then monitored our site for a 24hr period to ensure that the GWP was still working. David contacted me at the end of this and checked in to see if everything was still ok. Thanks David, great 5* service. Show more

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I used this app for months and support is great. They are super responsive and helpful on live chat, even jumping in to help me on a Sunday when they do not technically work. However, we experienced quite a few bugs so I would recommend that you test your funnel fully when deploying this app, and keep testing it as things can break. If you're using Passport International Shipping, this app will not work well with it because their cloned product variant has non-Latin characters which Passport Shipping's software does not recognize. We did not realize that international customers who had the free gift in cart were not able to check out for months, and try not to think about how much sales we've lost due to this issue. The last straw came over Labor Day weekend when the free gift randomly stopped adding to cart even though we had plenty of gifts in-stock. Orders were sent out without the gift for eligible orders and we'll likely have to re-send the free gift on our own dime again. I share these experiences not to disparage the app makers (because their support really is fantastic), but to help merchants so that they learn from our experience. If you install this app, you need to consistently stay on top of your checkout process and ensure it works smoothly. Ultimately, we had to uninstall because there were too many problems, but hopefully it works better for you and support is always there to help. If I can't find a less buggy app, I'll be back. Thanks for all your support. Show more

I love their product! It helped increase my AOV and conversion rate so much with such a simple plugin! Customer support is excellent! This is the best shopify app i've ever used as far as increasing conversion rates go! Show more