StoreCensus
ExchangeIt Returns & Exchange icon

ExchangeIt Returns & Exchange

Unclaimed Listing
Managed by StoreCensus • Not verified
Save hours on returns and exchanges with a simple admin portal and optional customer self-serve. Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns. Cut support time and keep operations organized with a clean admin portal that brings returns, exchanges and refunds into one workflow. Manage requests, restock inventory instantly, and issue refunds or store credit directly in Shopify. Connect with label-generation tools for smooth shipping workflows. Add optional self-serve so customers can submit and track their own returns. more All-in-one returns: Process refunds, exchanges, restocks and customer emails Self-service portal: Branded return and exchange page and emails for shoppers Instant exchanges: Create replacement orders with automatic inventory management Flexible refunds: Auto-calculate amounts or offer credit to boost retention Full restock control: Select products, quantities, and warehouse locations
4.9
62 reviews
Unverified Listing
Listing managed by: StoreCensus (not the developer)
Information last verified: Never

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Why Choose ExchangeIt Returns & Exchange?

Reduce Support Tickets

Automate customer communications and reduce WISMO inquiries by up to 40%

Branded Experience

Create fully customized tracking pages that match your brand identity

24/7 Support

Get help whenever you need it with round-the-clock customer support

Pricing Plans

Free

Free

Custom Returns Portal, Return Rules, Restock Returned Items, Refunds or Store Credit, Return Fees, Exchange Orders, 10 free returns

Get Started Free

Starter

$4.99 / month

10 returns or exchanges per month, Admin Request Manager, Same Order Exchanges (new fulfillment), New Order Exchanges, Return tracking, Email notifications

Choose Plan

Standard

$9.99 / month or $99.99/year and save 17%

Custom Returns Portal, Return Rules, Restock Returned Items, Refunds or Store Credit, Return Fees, Exchange Orders, Unlimited returns

Choose Plan

Advanced

$19.99 / month or $179.99/year and save 25%

All the Standard features, Original Order Exchange, Shipping Integration, Multi Languages, Data Export

Choose Plan

Key Features

  • Advanced workflow capabilities
  • Advanced support capabilities
  • Advanced customer capabilities
  • Advanced email capabilities

Customer Reviews

4.9
62 reviews
Anonymous
2026-01-14

No review text provided.

Anonymous
2025-12-13

No review text provided.

Anonymous
2025-11-10

No review text provided.

Anonymous
2025-06-12

App works OK. Interface is cumbersome for customers and they are forced to view elements during the return that we have disabled in admin. Make it confusing and misleading. Support was good when they replied, but had to reach out twice to get one question answered. We uninstalled and continue to look for a better option.

Anonymous
2025-04-17

We've been working with this app across multiple stores, and the support has been incredible! Every tweak and update we've needed has been handled quickly and with care. It's clear there's a lot of pride in the work, and it really shows in how smoothly everything runs. Highly recommend!

Frequently Asked Questions

Shopify App Installs

Weekly App Installs (Last 12 Weeks)
Total: 3
1 installs
1
W49
1 installs
1
W50
1 installs
1
W52

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