Customily Product Personalizer

This app is incredible, our customer really likes it because it allows them to customize their personlization. It has some awesome features and there has many updates over time that help users more convenient during process. One thing I am totally satisfied is the customer support, they are very helpful and friendly. They solve my problem in very fast and professional way. Give my thumbs-up to this team. Keep going!!! Show more

Customily has recently introduced some new features, such as Element ID Mix, and I couldn't be happier with the updates. This particular feature has significantly improved my workflow by allowing me to view layers simultaneously and much more efficiently. The enhancements have made a positive impact on my productivity, and I'm excited to see what other new features may be added in the future. Thank you for your consistent support and for making these improvements! Show more

It is not user-friendly. Confusing operation. It is not working properly. It takes time to load up. Poor customer support. Worst app ever. Show more

This app has completely changed my store. Customily has allowed me add an incredibly personal touch for my customers and they love the interactive feature that allows them to design their board LIVE in real time - a truly unbelievable customer experience. But the best part by far is the support. Jose and the entire support team are always there to assist with the more technical aspects and will continue to work with you until you are 100% satisfied with its functionality. Very grateful for Customily and am excited to keep using it and offering it for my customers. Show more

Exceptional Turnaround in Service and Support Initially, I left a 1-star review for Customily, detailing challenges with product uploads, design tool glitches, and a lack of effective customer support. My experience was frustrating, as I encountered difficulties in usage and felt the app fell short of its potential. However, I recently decided to give Customily another chance, and I'm glad I did. This decision came after discovering that my own email settings were inadvertently blocking communications from Customily, which was a key factor in the initial support challenges I faced. Upon reaching out again, I was assisted by Cecilia from customer service, and had the opportunity to speak with Josema and Gustavo during a Zoom call. The level of support and guidance I received this time was exceptional and far beyond what I had anticipated. They addressed my concerns thoroughly, demonstrating both the capabilities of the app and their commitment to user satisfaction. This positive experience has led me to reconsider my initial impression. Not only have my issues been resolved, but I've also gained a deeper understanding of and appreciation for what Customily offers. The dedication of the support team, especially the personalized assistance from Cecilia, Jose, and Gustavo, has completely changed my perspective. In light of this, I am updating my review to 5 stars. My renewed experience with Customily underscores the importance of open communication and the impact of dedicated customer service. I'm grateful for the patience and support provided by the Customily team, and I'm excited to continue using their app with a newfound appreciation for its potential and the team behind it. Show more