CJdropshipping: Much Faster

I want to give this platform 0 stars. This was my first time using the platform, and I thought their shipping would be faster than Aliexpress. However, I was mistaken. Let me explain the situation: One of my customers placed an order for an item from the Cj Dropshipping manufacturer. At the time of the order, the inventory status wasn't updated, and it didn't indicate that the item was 'out of stock.' A few days later, I believed I had successfully fulfilled the order, but I received a ticket informing me that the item was out of stock – and this was 10 days after the order was placed. I started to inquire and tried to source the item using Cj Dropshipping. During the waiting process, some customer service representatives were genuinely helpful, but despite their assistance, nothing came of it, and 15 days had passed. At this point, I considered offering my customer a refund. One customer service representative told me they had found an alternative and would ask the supplier to deliver it. However, they informed me that the supplier couldn't deliver just one piece of the item. By then, 20 days had gone by. Throughout this process, I asked them to find the item on Aliexpress or even Taobao, and they promised they would. However, nothing happened. Now, I am searching for the same product on Taobao myself. I had to offer my customer a 50% discount on the product and cover the international shipping fee. It seems that Cj Dropshipping views itself as a "platform that combines many brands" and therefore doesn't take responsibility for out-of-stock products and their subsequent actions. They didn't really care about if their actions will hurt your brand and the trust between you and your customers.

I‘m working with Vincy, it is so easy to deal with her. Everytime i have some questions she helps me alot! :)

Violet was amazing she was so patient and nice I was actually shocked by their costumers service I can’t wait to start working with them I highly recommend And once again thanks violet your the best!

Foy Sheby was assigned to me as my agent and she's being a joy to work with. I'm impressed with her level of expertise and how fast she responds to my questions with useful solutions In general, I am satisfied with my experience so far and I highly recommend their services to anyone looking for a reliable and efficient dropshipping partner. Thank you to the team.

Angel was amazing and helped me know what to do with the dropshipping and how to understand more of what I was doing.