BSS: B2B & Wholesale Solution

Excellent service and help when needed. Show more

Emma was very responsive and helpful. Team helped me to implant codes for functions that APP does not support at this moment. Show more

Smooth app, amazing support helped us integrate with our theme smoothly, would recommend. Good features and is what we require Show more

I usually prefer not to leave negative reviews, but I feel compelled to share my experience to warn other serious business owners. The positive reviews mostly seem to come from users who are not yet aware of the negative impact this application can have on their webshop. We have been using this application for a while and frequently encounter bugs that we cannot fix ourselves. That’s why we contacted support and explicitly stated that no changes should be made to the appearance of our theme. They requested access to our webshop, which we provided. The next morning, I checked to see if the issue had been resolved. To my surprise, they had made changes to the theme. They added a large table in English displaying discount percentages, visible to everyone—even though we specifically asked them not to make such modifications. Additionally, they changed certain settings, causing all orders to now go through BSS, which has completely disrupted our conversion tracking. As a result, our advertising campaigns are no longer running optimally, leading to higher ad costs. Despite working on a fix for two days, they still don’t understand the issue and haven’t been able to resolve it. They have left us with significant damage and are offering a mere three-month discount as ‘compensation’—as if that would cover our losses or restore our trust in this application. We are considering removing the application, but we fear this might make the situation even worse. It is concerning that such applications are allowed, as they can cause severe damage to businesses without users even realizing it. Show more

I am incredibly satisfied with the service from BSS Commerce and can confidently give them a well-deserved 5-star review! From the very first interaction, everything went flawlessly. The team not only answered my questions quickly and professionally but also resolved the technical issues with my Shopify store effortlessly. The way they addressed the compatibility issues on the product pages demonstrates their expertise. Customizing the price tables and optimizing their display—exactly as I requested—was executed with the utmost precision. They even exceeded my expectations by improving the aesthetics of the page, such as adjusting the spacing around the tables. Every request was taken seriously and fulfilled to my complete satisfaction. I also truly appreciated their excellent communication. Whether through email or quick responses to questions, the team was always available and actively thought along with me to find solutions. This not only shows their professionalism but also their dedication to customer satisfaction. One of the biggest advantages of BSS Commerce is that their solutions are perfect for webshops looking to focus on B2B sales. Their functionalities for volume discounts, price display (including and excluding VAT), and custom settings make it easy to serve both private and business customers. This makes them an ideal choice for entrepreneurs looking to expand their sales strategies. I am extremely happy with the end result. Thanks to BSS Commerce, my webshop now runs more smoothly than ever, and I feel more confident in my online activities. I would not hesitate to recommend them to anyone looking for reliable, expert support for their e-commerce needs. Thank you, BSS Commerce, you truly are the best! Show more