Artshiney：Jewelry Dropshipping

Update: I have screenshots of ALL emails to Lucy, I even made and received an order, so I definitely was a customer. I'm appalled that this is how you reply to the complaints. The app has been deleted, and I will not be replying to any further messages from you, waste of my time. ---------------------- I had high hopes for the Artshiney app when integrating it into my Shopify store. However, my experience quickly turned sour due to several critical issues. Initially, I received responses to my queries while setting up products, but then they stopped responding altogether. Despite reaching out multiple times with important queries regarding payment management, I received no response. This left me in the dark about how payments are handled, with each order seemingly treated separately and paid for individually. The absence of Artshiney orders on the order page added another layer of complexity to the process. The product catalogue provided by Artshiney is very unclear. Many products had numerous variations, sometimes exceeding 10 options, yet the descriptions failed to clarify the differences. Many seemed identical, sometimes differing only in finish. This lack of clarity made it challenging to distinguish between similar items, forcing me to manually sift through them to avoid flooding my website with redundant listings. In light of these issues, I have decided to remove the Artshiney app from my Shopify store and discontinue any plans of using them as a supplier. The lack of responsiveness severely eroded my confidence in their services. For any business seeking reliability and support from their suppliers, I would advise looking elsewhere. Show more

I'm looking for the right jewelry supply for our store, and as the head app for jewelry supply on the shopify app market, they were easily found by me. Their 18k gold collection jewelry and pearl collection jewelry, the quality and details are really amazing. It's an app dedicated to jewelry distribution, and the platform is excellent. They provide a convenient and efficient way for users to enter the industry and successfully sell high-quality jewelry. If you are looking for an app focused on jewelry distribution, I highly recommend you to try this platform. Because of their excellent service in every aspect, I am happy to take the time to give them a 5-star review Show more

I installed the app, then I upgraded just to see what the "customized jewelry box" would look like with my logo, etc. I wasn't impressed, so tried to downgrade back to the free version. I looked everywhere, could not find anywhere to change my subscription. I reached out to support (via chat). I got a response via email a few hours later. It was step-by-step instructions on how to UNSUBSCRIBE from the app. So I did. Goodbye, Artshiney! Show more

There was some misunderstanding before, but they prove with integrity that they prioritize customer's business and always try to make it up, glad we resolve this, highly recommend this app, customer service is great............... Show more