Amazon MCF: US Fulfillment

MCF is the worse. They don't ship your orders on time, no support, no help, after they don't ship on time and deliveries are not received on the days promised, customers are mad and will not use shop with you again. **If you call into support then email someone and you have to wait days for answers. In the mean time your order is still not shipped and when you try to cancel it because they failed to ship on time they will not allow you to cancel the order. This is the repeat problem: They fail to ship on time. The order to your customer will not arrive on time for the wedding, baby reveal, or funeral. So then you have to ship the product yourself by EXPRESS OVERNIGHT and pay hundreds of dollars to keep your promise to your customers. You then have spent all this money and Amazon still will ship THAT original order late and will not allow you to cancel the order. So you have shipped double the order amount and pay both Amazon and on your own for excess shipping charges to get a customers order to them on time. This has happened more times than I can count. IF YOU VALUE your customers on your site or other sales channels DO NOT USE MCF. They do not ship on time, orders do not arrive on time and you CAN NOT rely on them. MCF will not fill the order if an Amazon FBA order is opened at the same time. Amazon FBA takes priority over MCF. Read all the bad reviews online about this mess. I WILL NOT USE MCF ever again. Stick 10 (not strike 3), I'm out and so is MCF. I wish someone would have told me!!!! Show more

The primary reason I've only given 2 stars to this app is the lack of support for it. In 4 days of trying, I still can't get any. Five days ago a customer placed two orders. I sent in a request for fulfillment. FBA never acknowledged it. (Meaning, it doesn't even show up as "pending"). So the order is stuck. I can't cancel the order in Shopify because I've already requested fulfillment. And since FBA has no record of the order, there's nothing I can do on their end to resolve the issue. Show more

The ability to seamlessly add fulfillment capabilities to your Shopify store in just about an hour is impressive. The integration process was straightforward, and I found the instructional video helpful while configuring it. Thank you! Show more

We are having major issues with amazon mcf and their warehouses. Be prepared for the folllowing: 1) to lose 20% of your inventory 2) The amazon mcf does not show the inventory from amazon seller platform 3) almost zero responses from Amazon MCF and amazon itself 4) Most likely will lose your a lot of your customers Show more

The app works as it should. In other words we shouldn't rave when something works like it is designed. What doesn't work though, are Amazon's policies when they lose packages. They can deliver a package to an address that has been demolished. They can deliver packages to next door neighbours, or they can just mark packages as delivered without said delivery. And then when one raises a case they say that oh well according to our policy if it is marked as delivered then we cannot reimburse. Show more