TrueLoyal

I strongly advise against using Zinrelo. After using the app for over four years, I can confidently say that almost any other loyalty program on Shopify offers better functionality, more modern features, and more transparent pricing. Zinrelo feels extremely outdated, and the platform lacks many tools that are standard with more affordable competitors. One of the most frustrating experiences I had was when I hit the maximum member count allowed in my plan. Instead of reaching out or helping me manage the situation, Zinrelo simply began charging me steep overage fees—an additional $50 to $70 per month on top of our $1,500 annual contract. There was no warning, no support, just extra charges. To make matters worse, despite reaching out to cancel on the exact day the new contract began, they still auto-renewed the agreement without my consent or signature, and have flat-out refused to issue a refund. I am currently in the middle of a chargeback dispute with my credit card company to recover the money. Customer support has also been a constant pain point. It's nearly impossible to get timely assistance since their team is entirely overseas, and we’ve had to wait over a week for responses on urgent issues more than once. That level of service is unacceptable, especially for what they charge. Zinrelo has shown no willingness to work with us, even after years as a loyal customer. Their strict policies and lack of communication have been deeply disappointing. Do yourself a favor and stay far away unless you enjoy overpaying for a clunky, outdated app with poor support and shady business practices.

Zinrelo has encouraged our customers to sign up, create their account, and frequent our website. We're pleased with how Zinrelo is working. Show more

Zinrelo has done an amazing job as my store's loyalty solution. We have seen an uptick in our customer retention and overall customer satisfaction. We have used Zinrelo to award coupon codes, refer a friend and offer our best customers a first look at rare items. It checks all the boxes for us. While it is one of the more expensive options, I am going to use the age-old expression. You get what you pay for! Nick is our dedicated customer success manager and he is always just an email away. Quick and accurate support every time. I would highly recommend anyone looking for an all-in-one Loyalty Solution look at Zinrelo. Show more

We are extremely impressed with Zinrelo from the start. They created an optimized program so we could achieve our objectives and helped us launch our program quite fast too. Their support team is excellent. Show more

I love this app! Shawn and Nick from customer support were super helpful when I needed help getting started. I would highly recommend this app! So far it works great! Show more