Zendesk

Zendesk claims to offer the 'world's best' ticket management system, but it undeniably has the world's worst customer service, the slowest response times, and never solves any issues. It's really terrible! Zendeskは「世界最高の」チケット管理システムを提供していると主張していますが、それには間違いなく世界最悪のカスタマーサービス、最も遅い返信速度、そして問題を解決することは決してありません。本当にひどいです！ Zendesk afirma ofrecer el 'mejor' sistema de gestión de tickets del mundo, pero indudablemente tiene el peor servicio al cliente del mundo, los tiempos de respuesta más lentos y nunca resuelve los problemas. ¡Es realmente terrible! Zendesk behauptet, das 'beste' Ticket-Management-System der Welt anzubieten, aber es hat unbestreitbar den schlechtesten Kundenservice der Welt, die langsamsten Antwortzeiten und löst niemals Probleme. Es ist wirklich schrecklich! Zendesk prétend offrir le 'meilleur' système de gestion des tickets au monde, mais il a indéniablement le pire service client du monde, les temps de réponse les plus lents, et ne résout jamais les problèmes. C'est vraiment terrible !

Do NOT use zendesk for website chat, sms and phone. The software interface is not user friendly and looks like it was designed 10 years ago and never updated. We spent multiple hours trying to get it setup as there was very little help/tutorials available. Voip calls have significant lag when answering the call and overall call quality is very low. You cannot send an sms to customers in any simple way. There is no mobile app for answering calls so EVERY phone call must be answered at your desktop. When I requested cancelling today they screenshot the contract saying I have to give them 30 days so will bill me for another month. Ironically their website support is slow to respond. We have changed over to Coax app. So much better for about the same cost.

I installed it to find dead ends to onboarding, and a reluctant support culture that is evident. There's also a superiority complex, "we're the best!" when it is not. I deleted it after an afternoon of research and trying. Hope you have better luck than I did!

Very unintuitive app there are a lot of things and is easy to get lost, I adquired Support Team plan thinking I will have a Live Chat as well but then I found out that I need to pay more to have live chat and when I tried it was horrible I can barely customize the colors and it is not clearly where exactly I can change the business hours, tried to watch some tutorials but apprently the options are different in each plan. Also and the worst part is that I need to wait like 2 days to receive support, there is no live support.

Zendesk claims to provide the "world's best" ticket management system, but it undeniably has the worst customer service in the world. How ironic is that! To all those concerned about this: Do Not Use This App！ ¡No uses esta aplicación! ¡N'utilisez pas cette application! ¡Verwenden Sie diese App nicht! 请勿使用此应用！ このアプリを使用しないでください！ 이 앱을 사용하지 마세요! ¡Non utilizzare questa app! ¡Não use este aplicativo! ¡Не используйте это приложение! لا تستخدم هذا التطبيق!