AddressGuard Address Validator

A no brainer to smooth out the customer experience, plus keep our support teams sanity.

Address Guard has saved us countless hours and prevented dozens of mis-deliveries. As a first-time ecommerce/shopify founder, we gradually learned the operational "gotchas" throughout 2024. One of the most painful was packing and paying for orders to ship to our customers, only to find them returned to us due to incorrect and/or invalid addresses, missing unit numbers, etc. Per usual, Shopify address validation feature set is severely lacking. This is where AG fills the gap at a reasonable price point. Things we love: -Post checkout address validation and nudges on Thank You page -Email follow ups to customers who submit orders with potentially invalid or incomplete addresses prompting a confirmation or update -(Optional) order fulfillment holds when invalid addresses are detected -(Optional) order cancellations after X time when invalid addresses are detected -Exhaustive list of address rules and options for validation -Incredibly detailed log of address validation, customer contacts and updates, etc. -(Optional) Email validation (occasionally we get customers providing us invalid emails, leaving us with no way to contact them for order or shipping issues) -Fast, attentive support. They've literally gone and implemented feature request bug fixes within days, if not a couple of weeks. Room for improvement: -Occasional false positives for invalid addresses. Upon manual review and searching on Google Maps, we've been able to manually validate provided addresses and release orders. HARD problem to solve for. I'd rather error towards false positives than false negatives. -Email reminders to customers to confirm or update their addresses seem a little hit or miss in terms of delivery/reception. Multiple customers have mentioned they never received them (spam?) and numerous times we've followed up manually with written email and get responses/updates.

Great customer service! highly recommend it!

Very helpful app! Been able to help minimise orders going out with incorrect addresses as well as help reduce amount of return to sender parcels returned. Ryan has also been fabulous, direct communication and able to outsource information from carriers themselves. Highly recommend.

Ryan was incredibly helpful throughout our communication. He took the time to thoroughly explain the features and limitations of the service and was very responsive to all my questions. I really appreciated his efforts and excellent customer support.