Color Swatch King: Variants

There were some setup issues. Although tech support answers in a day, it is not so fast and especially for a live site. I got conflicting answers on how to do things from 2 different people there, which may have caused a conflict in the way that things work. The biggest problem in the end is that the site was displaying 2 sets of pictures for every variant: 1 from Shopify and 1 from Swatch King. The one from Shopify is not functional, so it was suggested to turn that one off which we did. After turning off Shopify's, we realized that our products that don't have variants were no longer showing visitors the alternate images of products stopped showing as well. They knew that this would happen without warning us. So we needed to decide what to do. The funny thing is that Swatch King said "We have another product that can solve that for you". Come on guys....you are making a Swatch for Shopify stores to be functional. All this functionality should be in one place and not upcharge us for each thing that should have been covered in the first place. Show more

Wonderful app. Will save you hundreds and hundreds of hours working on product data. Show more

very good app but the support is amazing! Show more

Cette application est très bien faite. Si vous avez le moindre problème, leur service client est extrêmement réactif et efficace. Ils ont résolu un blocage en quelques minutes. Show more

To be honest, I'm truly disappointed. I have been using this app for over three months now, and I believe I have gained some level of authority to voice my concerns. I have reached out to them twice to address my issues, but both times have been incredibly frustrating. Their technical support is never available online, despite automated messages promising a response within three hours. However, even after waiting for four sets of three hours, I still haven't received any contact from them. It has been a painful experience, and I am considering switching to a different app. However, due to the significant amount of work involved in such a transition, I have been patiently waiting for their assistance, albeit with a sense of resignation. Therefore, I would once again advise everyone to exercise caution when making their choices, unless you wish to add more workload to themselves in the future. Show more