SKU IQ for TikTok Shop or POS

Has lots of issues. Technical team isn't quick to get things fixed. Show more

We started with SKU IQ since they were the only game in town at the time for TTS. From the first interaction, we couldn't wait to switch off of SKU IQ. Initially we had questions about billing -- customer service talked down to us as if their extremely confusing pricing/billing page was our fault. They make it difficult to cancel. It's a multi-day process, so make sure you're trying to cancel well before your renewal date, otherwise they will refer to their terms of being non-refundable, rather than doing the right thing. PS -- The reviews here are incentivized (they offer $25 in exchange for a review), which I'm pretty sure is against Shopify TOS. I'm assuming that's where a lot of 5 stars are coming from. Show more

This sounded so promising, but ended up costing me a ton of my own time, and a lot of subscription fees as I pointlessly tried to get it to work. I was very interested in getting this to work with my POS (Square) and my Shopify online store. I'd provide support with my requested info, jump through all their hoops getting everything configured, enter a newly-taken inventory, and they have the app scramble my inventory in very weird ways (adding huge amounts to some items, taking away amounts from others). I guess I'm an idiot for letting them string me along to the tune of months of subscription payments for an app that not only didn't work, but was worse than no app at all! I've requested a refund, but I doubt I'll have any more success with that than with any of my other support requests. Give it a try, if you must - it's an attractive idea, after all. But don't let them string you along like I did. They don't seem to be capable of saying "sorry, we can't get it to work, and never will." Update: I was very impressed with their response to my feedback. They sent me a note apologizing, and also gave a full refund - definitely exceeding my expectations. I will add that they were always responsive to my requests for help, but we seemed to get into an endless loop of never finding a solution, and I just didn't have time for that. If you can get their app to work for you, I envy you. I definitely wanted that functionality. They showed integrity with their refund, and their commitment to learning from this frustrating experience, so I changed my rating from a 1 to a 3. Show more

This is by far the worst app, I cant get anyone to return my calls or emails. my sales arent going to my shop i have reached out several times and no help but rest assure when i downloaded the app they called and was more than happy to help but issues arise and all of a sudden nothing Show more

SKU IQ has some of the best customer service. Our setup was easy because of how quickly their team is available to jump in for any roadblocks you might run into. Most of us are used to hour-long wait times through chat boxes, but they are speedy and efficient whether it's via chat, email, or during onboarding calls. I feel really confident in using their platform thanks to the amazing onboarding experience. Our company has referred several other CPG brands to try them out and everyone agrees - SKU IQ is superior! Show more