Single ‑ Video & Music

I posted a review like this once before, but I deleted it to give them a second chance. Unfortunately, after a year of use, this app is a JOKE! It looks like it 's being tested in production. - First of all, the price. I have the SILVER plan. In theory, it's $49/month, but in practice, with 150 to 200 memberships, the bills fluctuate around $250-350 per month. - Live streaming is an absolute joke, you have to use a third-party app, and 7/10 times the live stream will disconnect. - Adding videos and organizing them into collections. Here, you only have hashtags at your disposal, which you have to add manually under each video. If you want to create, for example, a training week, it requires combining tags in a dozen or so files. - Translation: some things are translated automatically, some are not. There is no way to change this. - Subscription price for the users. This is the biggest downside of this platform; once the price is set, it cannot be changed. You can only use discount codes, but they only work for NEW users. There is no way to compensate old users. I am glad that I will soon be migrating to another platform, because apart from the high cost of service, this one also costs a lot of nerves.

I’ve been really impressed with the Single app on Shopify. It does exactly what I need, but what makes it stand out is the quality of the support. The team behind Single are responsive, knowledgeable, and genuinely care about solving problems. It’s refreshing to have that kind of human touch. In contrast, I’ve felt let down by Shopify itself—the AI support system is clunky and often gives vague, generic responses that don’t actually solve the issue. After dealing with Single’s excellent service, Shopify’s AI support feels poor and disappointing. If you’re considering the app, I’d 100% recommend it. The app is strong, and the support is some of the best I’ve experienced.

Being able to seamlessly report our physical sales to Soundscan and have incredible customer service means everything!! We love working with Single Music!

Super easy to integrate & use. Took less brainpower from me than honestly any other app on shopify as long as you know your UPC! Show more

The back-and-forth customer service was sooooo on point and so unexpectedly swift. I needed a LOT of support to get a new digital album set up and I don't think I ever had to wait more than 20 min. between emails for the next step in the process. Single Music? Yes, please. Show more