ShipTection

I first want to address the negative review I see right below mine-, and it's talking about the 98 cent orders. I had that exact same thing happen months ago, before even hearing about ShipTection, much less having it installed. That has nothing to do with ShipTection, although it is a major, super annoying problem. We ended up having our CC processing shut down for three days, had to switch merchant providers, and it was an all-around very expensive, several thousand dollars nightmare- but I want to reiterate that has nothing to do with ShipTection and could happen with any shipping insurance or site with low priced items. What we've done to solve that problem, or at least hopefully prevented, is set a minimum cart value @ $20 at the merchant credit card processing level. That stopped all those 98 cent orders from happening, as it declines the transaction before the card is even attempted to be run. I feel like this is something Shopify should get ahead of. Now on to my review. We've been using ShipTection for the past three weeks, so I can't comment fully on the entire cycle; however, my experience thus far has been superior to the other shipping insurance company that starts with R and ends in out. We received a cold email, and I had been looking at my billing statements recently from Route and had been quite disappointed with their increases in fees as well as decreases in payouts. Lastly, just a lot of friction with the whole claims process. Again, only using it for three weeks, but ShipTection seems to be better across every single front. There are longer shipping windows, there are more options to adjust, refine, customize and, of course, sharing the revenue is a big plus. It's also nice being able to quickly get a hold of Will or Isaac with any issues. Throughout this entire process, they've been waiting on me more than I've waited on them for nearly anything. They had us up and running in a matter of minutes after getting everything signed and completed.

We've had a seamless experience with ShipTection from day one. The integration was smooth, and we’ve had zero issues since implementing it. Their customer service team has been consistently responsive, helpful, and genuinely invested in our success. It's reassuring to know our customers have added protection, and the added revenue share is a nice bonus. Highly recommend ShipTection to any merchant looking for a reliable shipping protection solution.

Very cost-effective, shares sales, and has excellent customer service for our buyers and excellent support for our team. Very happy we made the switch from Route!

I have been using ShipTection for a couple of months without any issues. They have a good revenue share and we do have some people add it to their purchase, so it is a add value to those customers. I looked at a couple of their competitors, but they wanted a much higher portion of the sale. We have never had a claim on a delivery. It is a win/win for a bit more revenue.

We have been very pleased with ShipTection. We love the ease of use both for us as a merchant and for our valued customers. Will and Isaac are very responsive, knowledgeable and are very open to continue to add more benefits and features to ShipTection. We are delighted to have ShipTection as our Shipping Insurance Partner. Highly Recommended. Sam @ Fun Foods Canada https://funfoods.ca