ShipTection

We've had a seamless experience with ShipTection from day one. The integration was smooth, and we’ve had zero issues since implementing it. Their customer service team has been consistently responsive, helpful, and genuinely invested in our success. It's reassuring to know our customers have added protection, and the added revenue share is a nice bonus. Highly recommend ShipTection to any merchant looking for a reliable shipping protection solution.

I have been using ShipTection for a couple of months without any issues. They have a good revenue share and we do have some people add it to their purchase, so it is a add value to those customers. I looked at a couple of their competitors, but they wanted a much higher portion of the sale. We have never had a claim on a delivery. It is a win/win for a bit more revenue.

Very cost-effective, shares sales, and has excellent customer service for our buyers and excellent support for our team. Very happy we made the switch from Route!

We have been very pleased with ShipTection. We love the ease of use both for us as a merchant and for our valued customers. Will and Isaac are very responsive, knowledgeable and are very open to continue to add more benefits and features to ShipTection. We are delighted to have ShipTection as our Shipping Insurance Partner. Highly Recommended. Sam @ Fun Foods Canada https://funfoods.ca

Sadly have come back to change my review to 1 star. Shiptection put on a very false front making you think they actually offer what they are advertising but after using them for a prolonged period we have found they are just another typical insurer who only has their interest at heart, not the customers. We have had constant glitches with the app when it was turned on to automatic, which heavily impacted our conversion rate. We chose to remove it from the site and move to manual adding, this is when everything came unstuck. At the point we weren’t insuring every order the claim rejection began, then they sneakily tried to turn our insurance on the auto add which meant we were paying insurance on all orders without consenting to it. When I addressed this our manual function stopped working, so we emailed asking them to add the insurance for us. Without explanation they contacted us telling we are no longer insurable - we have had extremely minimal claims and the last few were all rejected. Apparently if they can’t take advantage of you and force you to pay insurance on every order, whether it’s needed or not, it’s not beneficial to insure you. Your options are - have insurance on your website and have a glitchy site that affects conversion, or ask for manual B2B insurance and be rejected for your claims because you aren’t paying them enough. 100% steer clear! Show more