ShipHero Inventory & Shipping

The shipping of orders is amazing - inventory management is horrible it always oversells inventory and the API with Shopify is not working currently. The customer service people are nice but it takes so long to get tech support help when we have urgent issues. (you can pay extra to have support, but why pay for tech support when the product should be working) You also must pay $99/user if you are on the basic plan. We have lots of packers and this is not ideal especially when you're paying for a service that only works 25% of the time. Hoping for improvements but until then I am shopping around for new systems. Also I will mention that when I recently spoke to support he was so nice and I told him my frustration was with the system and not him and he said "yes we get a lot of angry customer calls". Not impressed. Show more

I originally wrote this review under the wrong app. Wanted to put it in the correct place. Overall we have been relatively disappointed with this product. It is extremely powerful but is missing basic functionality that can make it or break it for your company depending on your business model. We operate with a lot of backorders, when stock comes in and is processed in for receipt, we need our oldest orders (customers who have been patiently waiting) to get their items first. The ship hero system randomly decides where to allocate it with no ryme or reason. It generally will skip tons of older orders and allocate it to newer orders; it will randomly give a couple to a bigger order and skip the rest, it just doesnt make any sense how it works. In many cases it will remove allocation from someone that has been waiting and give their products to other people. The system just simply needs to work where it allocates stock to the oldest orders first, if the user chooses to move an order up to a higher priority then they can do that themselves. If it wasn't for this constant struggle we are having with this allocation fiasco we would give it five stars. Show more

If you want a full system for running your e-commerce business, you found it. ShipHero does a lot. We do custom embroidery in bulk for schools. We do subscription boxes. We sell on Amazon, Walmart, eBay. We do FBA. We ship from multiple-warehouses. We can sell over 1,000 units in 24 hours during our sales. We receive orders by the 40' container with about 10,000 units coming in at a time across multiple sizes and colors which are received by several people simultaneously. ShipHero handles all these things extremely well. 6 stars if I could. Show more

We started using this app when we moved from a 3PL to our own warehouse. It has helped us ship all the orders in time and without making mistakes.  The team has been excellent and has guided us throughout the process.  Shiphero is one the best inventory and shipping software I've used so far. Show more

ShipHero is the best shipping software to manage your warehouse, hands down. We reviewed a bunch, and these guys personally onboarded us with calls every single day until our entire team was fully trained. Absolutely love the software and the team! Show more