ShipHero Inventory & Shipping

Had high hopes for this solution. The team is extremely responsive to questions, and setup was generally quick and easy (a few glitches we had to investigate and resolved with fresh data uploads). Unfortunately, we found three dealbreakers for us so we won't continue past the 14 day free trial. 1) The app to take inventory is really clunky, requires way too many steps to scan a barcode, change numbers and update the cycle count 2) There are too few reports available for us - they wanted to charge $600-$1000 for a custom report format that would simply tell us what sold today/needs replenishing from our offsite warehouse stock 3) Their shipping discounts aren't any better than we get straight from paypal, and using the USPS service requires an Endicia account (the version they recommended to fully integrate costs an additional $19.99/mo). I was willing to pay $199/mo and add quite a few steps to our fulfilment process to solve our warehousing and sales floor problems, but I quit the trial once we found we couldn't get what we felt were basic data reports. We will look elsewhere for a better fit solution.. Show more

This company is great! Always quick to respond and readily available to work with you to get any task done whether big or small. Wish more companies had a customer service team like these guys. Show more

The support at ShipHero has been great and they respond quickly to questions that we have as we get settled in! Show more

Great program! Team is very responsive and having them available on live chat is great! Show more

If you're looking for a solution that accurately keeps your inventory, allows fast order processing, makes shipping a seamless process you're looking at the right partner. At www.ThreeBirdNest.com we are a growing online boutique and sell women's fashion apparel and accessories. We were utilizing several different solutions which created many points for errors and lag times on order processing. Since we have moved over to Ship Hero we ship orders same day, have accurate inventory counts, every item has a location and it's an EASY to use system. The team is amazing to work with, great support especially in the on boarding process which for us was a lot since we were moving over several different programs into one. There is way less manual work involved in order processing and we have one place to check for shipments, inventory, processing and orders. Couldn't be happier to give them 5 stars. It really has been a business MUST have for us! Show more