Route Protection and Tracking

If I could, I would rate 0 stars, as the only thing this app did is to charge my customers extra and not provide any help or refund, as claimed. I have yet to receive any reply from them on any of the emails I have sent. My customers have only received generic replies that only frustrated them further. Was very hyped about it, but was proven to be a horrible experience. Show more

Update: Changing our review from two stars to four. Route reached out with an apology and assured us that they have hired more customer service reps to help process the high number of claims they are receiving due to the pandemic. The errors from our previous claims have been corrected and new claims have been processed in a timely manner. It seems they have addressed their issues and are back to functioning normally. -------------------------------------------------- Before Covid this insurance was a dream come true for us, they took care of customer claims quickly and efficiently, saving us both time and lost revenue. However, since Covid customer claims are being processed incorrectly resulting in us having to cover the losses ourselves. We are disabling the app for now and hope Route is able to fix their issues and get back to running smoothly again! Show more

LOVE ROUTE! During all that is happening in the world lots of packages are getting lost or stolen and they have been so great to help my customers! HIGHLY recommend they have helped my customers feel taken care of! Show more

2nd UPDATE: Route was working fine on my website for a few months then randomly stopped. The toggle wouldn't turn on and my customers could not add it to their purchases. I tried contacting Route via 3 different methods. It has been over a week and no response. UPDATE: After seeing my review, a Route rep contacted me. It seems they were not receiving my support requests. He was very helpful and got the app installed correctly on my website. It is working properly, no complaints. PREVIOUS REVIEW: There's no support whatsoever. Wrote them several times and received no response. Couldn't get the app installed properly. I worry that if my customers actually need to file a claim, it'll end up getting ignored like my support requests. Show more

I tried to get this installed on my site. They requested access as a collaborator which I gave them. I had problems with figuring out where the app was supposed to show up on my site. I emailed them multiple times with absolutely ZERO response and so I had to remove this from my site. Show more