REVIEWS.io Product Reviews

Huge issues with products syncing from Shopify to Reviews.io that their devs had to get involved with a couple times. Was given no explanations or even notice when everything was taken care of. When they did sync, all products were duplicated in Reviews.io and reviews were randomly assigned to a variant of the product. Then I asked them to merge the products. The SKU the system chose was a made-up one that didn't correlate to real products in Shopify. In general the support team were quick to respond at first, then either don't respond to follow-up questions or take 30+ minutes (a little badge in the chat shows when they've seen your message). Most of the time they were unhelpful. The UX is unintuitive and leads to completely unnecessary confusion. The hierarchy inconsistency is baffling. I give it three stars for the following reasons: - Support is quick to respond to simple inquiries (usually under 5 minutes). Same can't be said of all their competitors. - Pricing is fair - Platform is pretty quick (competitors feel more laggy) Show more

The Reviews app is perfect. It integrates well with our site, looks great and importantly functions flawlessly. Our experience with the Reviews customer service team is always a pleasure. No matter the issue, we've received quick replies and have worked together to find a solution every time. A special mention to Dan for his continued efforts helping us. Show more

We've just started using this app but it is already generating good results. We love the Social integration, Shopify integration, the ability for customers to add pictures to the reviews and the support we have received. A good value app. Show more

Does the job seamlessly and support are very helpful. I'm now using on multiple sites and would definitely recommend. Show more

Super App making us more visible in paid for and organic search results ultimately improving our sales and really helpful customer too! Thank you to Luke for implementing the functionality for us. Show more