SC Product Options

I can't even imagine how this app got such great reviews! Don't even know where to start. Firstly, the video you see makes it look super user-friendly. The problem is, that was from Version 1. We're now using version 2, which is completely different and a nightmare. To add icing to that cake, there is no guide, so you're on your own, folks. If you have very basic, straightforward requirements I'm sure you'll eventually be able to find your own way through the woods (maybe), but add in conditional logic and I wish you the best of luck, my friends. And I haven't even begun to talk about customer service yet! I emailed to tell them that the complexity of the app was WAY beyond me, and I have to admit, they tried their best to supply me with a work-around. So I gave them another chance. That was a mistake. When I contacted them through the chat function, communication was painful. I gave up after the first issue and chose to book a call instead. I had to wait 2 days for their "onboarding" call (which was ok) but I waited 30 minutes past the scheduled call time and - nothing. No one called me. Then I called their customer service line. Waited on hold for a while only to have them tell me to "leave a message and someone will call you back". Now, I've been waiting another 35 minutes. Still no call from the "onboarding" appointment either (which is now 65 minutes late). Ridiculous. Just run far and fast to another app. There are plenty better than this garbage. Show more

We had an issue with our store where our related products weren't showing. Since our theme was a generic one we had further customized, setting this up required extra code which I couldn't personally figure out. We reached out to Shopify "gurus" and they told us it was an issue with Bold Apps. It wasn't. We initially spoke with Ashley C through Bold web chat and she sent us over to Mona in your Tier 1 merchant success team. Mona is an absolute professional and took care of us very quickly, we were eventually sent to the tier two team where Kirtana took care of our issue fixing everything on the back end and leaving the updated theme in our editor. All we had to was set the theme to "live" and everything was perfect. We cannot thank your Bold team enough for the amazing product and customer service you provide, even though this wasn't an issue related directly to your product you all went above and beyond to provide a solution. Again, we cannot thank you all enough. A great business is shaped by its employees and management and you are all doing a fantastic job, we highly recommend using Bold Products for your Shopify store. Show more

I used this option to help me provide many complicated options for my products. I was able to accomplish this with the Bold Options app very easily! Brenden was a fabulous help when I had some questions. He was very patient with me and walked me through. He was a pleasure to work with. Show more

We use Bold Product Options and Bold Recurring Orders together - Nir and Ashley helped complete the set up - we Love Bold Apps - they are helping our business grow! Show more

Still experimenting but so far the app is fantastic. Tech support from Nir was very helpful, much appreciated. Show more