Okendo: Reviews & Loyalty

Our experience with Okendo has been significantly elevated since working with our new account manager, Laura Gomez. Her support has been instrumental in keeping us on track and ensuring we are using the platform to its full potential. Laura is proactive, highly knowledgeable, and thoughtful in her approach, taking the time to understand our brand, goals, and customer journey. She has guided us through optimising our review flows, refining our strategy, and identifying clear opportunities to improve performance. In particular, her recommendations around timing, segmentation, and on-site placements have helped us build a stronger, more intentional review ecosystem and increase our conversion rate for customer reviews. Laura’s strategic insight, paired with practical, actionable guidance, has made Okendo feel less like a tool and more like a true growth partner. We feel confident that with her continued support, Okendo will remain a key driver of trust, social proof, and long-term conversion for KOBA skincare.

Really appreciated the support in improving our review integration on Shopify. Sheila was especially helpful and guided us through the process smoothly.

Very easy to use. Account manager super helpful.

Our experience with Karen, our support manager, was exceptional. She was incredibly supportive, available, and helpful throughout the entire process. We came in with many ideas, some a bit outside the box, and she helped us bring all of them to life. We’re truly impressed by how the Okendo team works and how dedicated and responsive they are. Everything was handled smoothly and on time. Highly recommended!

No review text provided.