Multiship

Update: The app support reached out and has now resolved the issue. I've been trying for over a month now to get a simple issue resolved with duplicate email notifications being sent to customers. I got a response in the beginning telling me the issue was resolved, when in fact it was done. Any correspondence after that was completely ignored by the support team. Show more

Excellent features and wonderful customer service! I was most certainly intimidated by the coding process and did not feel comfortable making these internal changes myself, but the customer service representatives took all of the weight off of my shoulders and did all of the intricate coding on their end. They were very helpful, and even uploaded a screen-recording video to ensure that the features were to our liking. Very grateful for Multiship and their responsive customer service team! Show more

This app is great for customers that place orders and want them shipped individually to each recipient. My only complaint is that when I have a large corporate order, I can't create and invoice in Shopify using this tool. So then I am forced to go in on the storefront end and enter each address manually from the business' excel sheet. VERY time consuming. It helps but it also didn't solve all of my problems. I hope they find out a way to integrate everything so this feature is available in the future. It would be a great help! Show more

I downloaded this app so I would not have to input multiple addresses for shipping. The app would not allow me to create shipping labels for my orders... instead I got the message "shipping not required." The "support" desk responded with "well sometimes this happens - you should use GiftShip." WHAT??! A more expensive app - NOT guaranteed to work. How is this an appropriate or helpful response??!! Show more

I have been using Multiship by Pix app with my Shopify store for awhile now and I have not been disappointed. I am a very small business, and the staff have always been considerate of my questions/concerns. The customer service is great and the response time terrific, which is very important when your business is online, and you need a quick follow up. Recently, I communicated via email, with Kevin, and he promptly identified and addressed the issue, while explaining what was causing the problem. He added a snippet of code to my website, so when customers wish to use multiship addresses, the process is streamlined and customer friendly, and it separates the orders properly, so I can print the shipping labels for each different address. He even followed up to make sure everything was working properly, before closing the books on another satisfied customer! My customers, report this is a easy feature to use when placing their orders and have overall been pleased with the experience. Thanks so much Kevin and MultiShip Team - You are appreciated, Lisa Show more