Justuno ‑ Email & SMS Pop ups

I switched my subscription plan form $49 to $29 and they charged me $49 for two months! They support is slow and unprofessional and I still haven't gotten any reply! Show more

They were good for a while, but got very expensive and their customer service was very slow, nonrespondent at times, and disappointing. We found a different service that offers the same features we need and also does not ignore questions. Show more

While the product seems promising, it's falling short in far too many ways. My review is based on my experience with the managed services offered by Just Uno, I haven't actually used the software because after two months and $2000 spent I haven't even got anything in hand to use yet. The onboarding call went great, and the promise of having managed services was exciting. Given the potential, the $1000/month was reasonable given the amount of work that was supposed to be given by the account managers. Fast forwarding about two weeks after sign up, we've got our first samples. They look like the generic stock templates included with the software, and ignored the majority of the input of what we had already had success with. Once rejected we were basically asked to do most of the work, creating our own imagery and copy. I'm not sure what I'm paying for at this point, but fine, we spend a day creating and providing a gallery of imagery that better suits our brand. Two weeks later we have emails asking what we'd like done with it. Ok, so what the hell am I paying $1000 a month for? Well, now we've been billed a second month. Oh, and we still have nothing in hand another two weeks later. A refund has been demanded for the managed services, or we'll just file a chargeback. We may continue with the software, but the managed services is a complete joke. UPDATE: After receiving contact from JustUno, I was offered a mere 50% credit for the thousands of wasted dollars. Not even a refund. When stated that this was unacceptable, they then went silent on communications. Credit Card chargebacks are now in place, and we will have to begin the process of notifying all of their integrating partners of their fraudulent activities. Show more

I like this app, it does a perfect job, I like this app, it does a perfect job, I like this app, it does a perfect job Show more

Seems like it would be a great app with a lot of capabilities, but the long wait to get help from their tech support team is unacceptable. I'll probably delete this app and stick with what I've got. It should not take so long to reply to their customers when they have issues. Show more