Intuitive Shipping

Superior Support Experience Compared to Shopify I've found that the support provided by this third-party app surpasses that of Shopify itself. Whenever we encounter issues with shipping, typically due to our own actions, their team responds to our support inquiries with impressive speed. They have consistently resolved issues in under 30 minutes. In contrast, Shopify's support kept us on the chat over an hour, repeated questioning, and unnecessary escalations. Interestingly, with the same information provided to Shopify (and without the need for additional screenshots or screen recordings that Shopify frequently requested), the Intuitive team swiftly addressed and fixed the issue in less than 30 minutes. We have been utilizing this app to calculate real-time shipping rates using our carrier accounts, and its performance has been outstanding. The app's functionality is reliable and efficient, making it a valuable asset for our shipping operations. Show more

Lets me configure almost any shipping rule I want easily. UI could use some work to streamline redundant button clicks, and there is an annoying thing with shipstation where the connection gets stale and I have to manually reset it But communication is great and support is helpful. Would not be able to run biz without it Show more

This is a great app backed by a great support team. The app is super versatile and allowed us to separate shipping rates by SKU so that or products with batteries could be offered one rate while other products could ship under a different rate. Show more

After porting our web platform from Magento to Shopify, I was struggling with the limitations of Shopify Shipping. Thankfully I found Intuitive Shipping! We have a complex inventory system on Shopify which requires a lot of custom shipping rules... Intuitive Shipping has made the set up of these delivery options very easy. The flexibility of their system has allowed us to set up rules to exactly align our needs, not confined to just weight or size. I'm using custom tags to set shipping rates, the options here are endless. I'm still not using the system to it's full capacity, but so far have found no issue which they cannot fix. Every time I have contacted support for guidance, they have been very informative and have found a solution to fit our bespoke needs. It seems all their team know what they're talking about, I can't rate this app, or their customer service, highly enough. Show more

Shopify shipping leaves so much to be desired, so I was searching for an app that would help solve all of the issues I was experiencing. My journey to find a one-size-fits-mine solution to my store's many shipping issues was very much like Goldilocks and her journey to find the best soup and bed. I eventually came across the smart boxing app, which was great, but it didn't quite solve everything that I needed. Then I found the ONE, Intuitive Shipping, and seriously, I am amazed at how many different things it does. I have officially solved all of my shipping woes! The only thing better than the app itself, is the support behind it. Every single time I need help with something, they respond quick and thoroughly. Specifically, Greg & Paul have been so helpful! They answer all of my questions, and get everything set up to exactly like I need. If you are on the fence about adding this app, it is 100% worth it. No more losing money on bad shipping estimates from Shopify! Show more