Disputifier: Smart Chargebacks

I had an extremely disappointing experience with this app — especially with how they handle credits and RDR/ETHOCA chargeback fees. Back in May 2025, I was issued a $27.50 credit. That credit sat pending for six months and wasn’t approved until November 2025. Six months to process a simple credit is already unacceptable. Then in November 2025, I received an RDR chargeback fee of $17, which was incorrectly billed to my account. Since I had an existing credit that should have been available months ago, I requested that the $17 be deducted from the $27.50 credit. Instead, I was told: The fee can’t be deducted because it happened “before the credit was approved.” The credit can only be used for future alerts, not past ones — even though the only reason it’s a “past” alert is because they delayed the credit from May to November. Even after escalation to a Customer Success Manager, no manual adjustment would be made. So I ended up paying a $17 fee solely because their team took half a year to approve a credit. I was penalized for their own internal delay. This experience shows: Six months of waiting for a simple credit (May 2025 → November 2025) No flexibility in correcting clear billing mistakes Rigid policies that disadvantage the customer No willingness to take responsibility or resolve issues fairly Poor support, even after escalation Merchants rely on accurate billing and timely credit handling. Unfortunately, I didn’t experience either here, and I’m sharing this review so others know what to expect.

I had a very bad experience with this app. After months with no alerts and $0 charges, Disputifier suddenly billed me $799 without my consent, claiming that a price increase they emailed months ago automatically counted as approval. At no point did I accept or reactivate anything. Their support kept insisting that silence equals consent and refused to issue a refund, even though their service had been inactive for months. Be very careful with this app

Casey was extremely helpful! Checked on our account and solved our issues so fast.

Highly recommend for anyone that is looking to mitigate payment holds on high volume shopify stores. Chris is an amazing customer support rep!

Chris has been amazing to work with. Super responsive, clear, and helpful with every step of the setup. He explained everything in detail, answered my questions right away, and made the whole process much easier. I really appreciate the support — great experience overall!