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Yofi

5.0(Reviews)

Protecting your brand from return abuse and fraud. At Yofi, we empower retailers to combat return fraud and policy abuse while protecting the customer experience. Our app helps merchants identify fraudsters, even those using multiple identities and tactics like fake tracking or “Did Not Arrive” schemes. By reducing revenue loss from fraud and easing the burden on support teams, Yofi ensures merchants can refund confidently. With a free bad actor diagnostic, we quantify fraud risks and show how Yofi can safeguard your business. At Yofi, we empower retailers to combat return fraud and policy abuse while protecting the customer experience. Our app helps merchants identify fraudsters, even those using multiple identities and tactics like fake tracking or “Did Not Arrive” schemes. By reducing revenue loss from fraud and easing the burden on support teams, Yofi ensures merchants can refund confidently. With a free bad actor diagnostic, we quantify fraud risks and show how Yofi can safeguard your business. more Preventing return fraud and abuse with advanced AI detection. Leveraging telemetry to monitor and analyze suspicious customer behaviors. Empowering CX reps with risk scores and clear decision rationale. Enhancing profitability by safeguarding policies and reducing losses. Optimizing & automating return policies to segment good and bad actors.

About Yofi

Protecting your brand from return abuse and fraud. At Yofi, we empower retailers to combat return fraud and policy abuse while protecting the customer experience. Our app helps merchants identify fraudsters, even those using multiple identities and tactics like fake tracking or “Did Not Arrive” schemes. By reducing revenue loss from fraud and easing the burden on support teams, Yofi ensures merchants can refund confidently. With a free bad actor diagnostic, we quantify fraud risks and show how Yofi can safeguard your business. At Yofi, we empower retailers to combat return fraud and policy abuse while protecting the customer experience. Our app helps merchants identify fraudsters, even those using multiple identities and tactics like fake tracking or “Did Not Arrive” schemes. By reducing revenue loss from fraud and easing the burden on support teams, Yofi ensures merchants can refund confidently. With a free bad actor diagnostic, we quantify fraud risks and show how Yofi can safeguard your business. more Preventing return fraud and abuse with advanced AI detection. Leveraging telemetry to monitor and analyze suspicious customer behaviors. Empowering CX reps with risk scores and clear decision rationale. Enhancing profitability by safeguarding policies and reducing losses. Optimizing & automating return policies to segment good and bad actors.

Key Features

  • Advanced support capabilities
  • Advanced customer capabilities

Shopify App Installs

Daily App Installs (Last 30 Days)
Total: 67
22 installs
22
Mar 16
12 installs
12
Mar 17
1 installs
Mar 19
12 installs
12
Mar 20
4 installs
4
Mar 21
3 installs
3
Apr 24
1 installs
Apr 29
6 installs
6
May 1
2 installs
May 3
3 installs
3
May 4
1 installs
May 20

Frequently Asked Questions

What is Yofi?

Protecting your brand from return abuse and fraud. At Yofi, we empower retailers to combat return fraud and policy abuse while protecting the customer experience. Our app helps merchants identify fraudsters, even those using multiple identities and tactics like fake tracking or “Did Not Arrive” schemes. By reducing revenue loss from fraud and easing the burden on support teams, Yofi ensures merchants can refund confidently. With a free bad actor diagnostic, we quantify fraud risks and show how Yofi can safeguard your business. At Yofi, we empower retailers to combat return fraud and policy abuse while protecting the customer experience. Our app helps merchants identify fraudsters, even those using multiple identities and tactics like fake tracking or “Did Not Arrive” schemes. By reducing revenue loss from fraud and easing the burden on support teams, Yofi ensures merchants can refund confidently. With a free bad actor diagnostic, we quantify fraud risks and show how Yofi can safeguard your business. more Preventing return fraud and abuse with advanced AI detection. Leveraging telemetry to monitor and analyze suspicious customer behaviors. Empowering CX reps with risk scores and clear decision rationale. Enhancing profitability by safeguarding policies and reducing losses. Optimizing & automating return policies to segment good and bad actors.

How much does Yofi cost?

Yofi offers multiple pricing tiers to fit different business needs. Free: $0, Pro: $29, Enterprise: $99.

Is Yofi easy to set up?

Yes, Yofi is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.

Customer Reviews

5.0

Very nice seeing a risk score on every order and I no longer have to worry about return fraud, that's for sure. Whenever I get a "my package never showed up" message, I can validate it here. Don't have to wait until inspection to refund customers because I know in advance who are return fraudsters or abusers. Great all around.

April 18, 2025
5.0

Love this app. We have an extremely lean team and a million different priorities. Yofi lets us understand, segment, and talk to our customers without doing any of the leg work ourselves. Their team is top notch and truly cares about our success. Absolute game changer!! Show more

January 26, 2023
5.0

Love YoFi, I would recommend this app to anyone interested in learning more about who is transacting on your site. You might be surprised at how many orders you have placed by bots and bad actors. The service and team behind the product is 10/10 too. Show more

October 26, 2022

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