Bazaarvoice Reviews & Photos

Enice was fantastic to work with—very responsive and really took the time to understand my concerns and the overall project. Jackson and Parvati were also great and made sure everything got done efficiently and correctly. Overall, a very positive experience with the whole team.

At this time, we can’t use the available data to create a “Rating: High to Low” filter on the collection pages. We pay over 10k a year and this basic feature is not available. Very disappointed and once the contract ends we will be moving onto something else.

Nous utilisons Bazaarvoice depuis maintenant deux ans et nous en sommes pleinement satisfaits. La solution a eu un réel impact sur nos performances : elle a contribué à améliorer significativement le taux de conversion de nos pages produits, tout en augmentant le temps passé par les utilisateurs sur celles-ci. Nous avons également constaté une amélioration notable de notre référencement organique grâce à l’intégration des contenus générés par les utilisateurs. Une solution fiable, efficace et réellement créatrice de valeur pour nos parcours digitaux.

I don’t usually leave reviews, but I feel like other businesses need to hear this. We’ve been working with Bazaarvoice at Sun Home Saunas and it’s honestly been one of the worst vendor experiences we’ve ever had. Their customer service is awful—slow to respond, unhelpful, and just generally not supportive. The platform itself is super clunky and outdated, which made even basic things frustrating. But the worst part? Their contracts. We had to shut down our B2B program due to the tariffs, and even though our 12-month term was up, they refused to let us out. They’re hiding behind legal fine print and taking a “gotcha” approach instead of working with us like partners. I've never dealt with a company that was this rigid, impersonal, and honestly just unpleasant to work with. If you're thinking about using Bazaarvoice, I’d seriously recommend looking at other options. Feel free to reach out if you want to hear the full story—tyler@sunhomesaunas.com. Happy to chat.

Our review collection went down 75% - It's a horrible review collection platform and horribly cumbersome ux to use. We were promised that we would be able to incentivize reviews which we knew was key for us, but they actually have no way to do that -- they sold us the klayvio integration as the way to do it claiming our success manager would help us set it up to send, but there is not a way to incentivize reviews unless you send customers individual codes one by one which is not a workable solution or use one code that then can be picked up by coupon sites. It's also very heavy on site and slows things down. We do see a benefit from review syndication with partners, but If there was another way to syndicate reviews we'd opt out. We are in the process of switching to use another partner for review collection and just use them syndicate. It's more expensive but the ROI will be much better because their review collection is so poor. Show more