AMP: Australia Post Shipping

I spent over 10 hours trying to get everything working today and ended up losing business because of this app. No response from support at all. The app is clunky generating labels was painfully slow, often taking around 30 seconds per label. Customers were receiving errors saying their address couldn’t be shipped to, even though I tried everything. Some orders would work, others wouldn’t, for no clear reason. I upgraded the app after using it successfully for 5 or 6 years, hoping to use the new label feature and apply shipping rules like free shipping over a certain amount. That’s when everything went downhill. No customer support. No live chat. Nothing. You’re a tech company 24+ hour response times are not acceptable. I switched to “Australia Post Rates & Labels” and they responded immediately and helped me with setup. Honeslty wasted a whole day and lost money stressful to say the least.

Absolutely terrible App. All shipping settings deleted overnight without warning and no technical support provided to investigate thoroughly. We are constantly getting messages from customers asking why we don't ship to their country (USA/China/UK) when we have been shipping to those countries for years. App is full of bugs and is now causing us to lose customers as there is only so many times you can apologise to the ones who are unable to order. No phone support at all which should be an instant red flag for anyone reading this. DO NOT USE THIS APP - there are plenty of others out there and I strongly urge you to chose a competitor that actually allows your products to be sold - unlike this one. We sell around 5000 orders each year so this is not simply a few instances.

Days of ongoing shipment creation issues with no resolution in sight. The support team has been unhelpful and unresponsive!

Finally found an app that does what we intended from the start in a semi elegant way of forwarding customize shipping rates to our customers particularly when we have a wide mix of parcels being sent. What truly sets this company apart for us is the exceptional service provided by Laura. She takes full ownership of her work, which shows in her seamless communication, flexibility in accommodating our requests, and takes the time to understand our business needs as if they were her own. I’d highly recommend them without hesitation! Show more

Can't recommend these guys enough! Their customer service is on point - they responded to my email within minutes. They proactively resolved my issue and provided me feedback on what the issue was and how to avoid it in the future (my issue was self-inflicted). As a Busy business owner, it was so refreshing to have received a response so quickly with my issue already resolved! Show more