Athos: Unified Discovery

After an initial good start with Searchspring, I cannot recommend them at all. I recently waited over 6 weeks for a response to a helpdesk ticket that was never resolved and then was told that going forward, it shouldn't take more than 3 weeks to get a first response for help. For 2K a month, I would expect to be able to to send 2-3 tickets to a helpdesk a year and get a timely response. I was told that Q3 and Q4 are their busiest months, and so there is a delay in responding to customers. That ends up be 6 months of year, where we can't get any support. As they lock you into a 12 month automatically recurring contact, you are stuck with them and they have no incentive to improve the service. I would avoid Searchspring. Show more

After integrating SearchSpring into our online store, the difference was night and day. The search function became incredibly intuitive, leading our customers straight to what they wanted - our sales have seen a noticeable uptick since. The dashboard offers deep insights that have been crucial for tweaking our inventory to match customer preferences. Plus, anytime we've needed help, their support team has been on the ball, offering quick and effective solutions. It's not just a tool; it's been a game changer for our business. Easy 5 stars for making our lives so much easier and our customers much happier! Show more

We've been using Searchspring for about 2 years, and love the application. It works seamlessly with Shopify, allows for easy configuration, and has a full suite of features that help us monetize our site search. We see a 20% increase in AOV and a significant increase in conversion from those who use our search feature run by Searchspring. We love it and plan to continue using it going forward. Show more

Searchspring has allowed us to enhance our customer experience at various touchpoints. From its search capabilities and robust merchandising tools, Searchspring has exceeded our expectations in every aspect. Customer support is responsive and solves issues quickly. If you're looking to take your e-commerce search and merchandising capabilities to the next level, I recommend Searchspring. Show more

Searchspring has allowed us to enhance our customer experience at various touchpoints. From its search capabilities and robust merchandising tools, Searchspring has exceeded our expectations in every aspect. Customer support is responsive and solves issues quickly. If you're looking to take your e-commerce search and merchandising capabilities to the next level, I recommend Searchspring.