Hextom AI Translate & Currency

My honest review to this app.. PLEASE READ WHY I UNINSTALL THIS APP PROS: 1. Their conversion is most likely same as google conversion rate, which is good 2. They support multi language and their basic translation I notice there is a minimal issue, but overall for me is not an issue. CONS: 1. This fu'king app damage my theme coding. My product page>variant color/style was damage. If you select specific color and style the picture of the product will not display above and the most critical is the selected color/style will not appear on check out page which is very important.. and this issue is not a minimal because variants plays a big role in your product listing. if there's a problem of it, it can create trouble of your futures clients. 2. Customer service, I can rate 3-out-10. WHY? People here are so unprofessional. If you have concerns they will say I have meeting I will answer you after the meeting. 3. Customization- so hard to get in touch with them to customize your currency locator position. CONCLUSION: MY OPENION THIS APP IS DANGEROUS TO YOUR THEME CODING, DONT INSTALL THE APP. I reach out to shopify to file a formal complaint and to investigate this app, because it damage a lot for me I know shopify don't allow app that has no security measure especially if there app can cause damage to the customers theme. I consume 1 day to solve the issue.. because I need to reach out all app developer on my store that has added recently.. but after reaching out other app developer they say that this HEXTOM made a damage to my theme.. they send me the issue on code 215, about their currency formatting.. after that I file a complaint to shopify.. because I know shopify will not disregard this issue.. and for me I don't want this issue will pass without paying their damages they made on me. Because if shopify will not address this it can affect also to their credibility and many users maybe will affected and also shopify.. MY ADVICE ALSO because this is the third time I install Translate/currency switcher app but nothing of them has a good services, other app also there conversion is higher than google conversion, the other has lower conversion and also damage my chat box after I install their app.. and please don't always rely on 5 star rating, because developer tactics they always ask higher rating on the day you install the app thats why many users put 5 star rating after they install the app without any experience because they will give you the support about your concern which is their basic job.. sometimes they say please rate me according to the assistance I gave it to you.. but actually is not about the app.. Hope this review helps a lot of all shopify users here, thanks for reading. Show more

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This Shopify translation app is a game-changer! It seamlessly translates my store content into multiple languages, helping me reach a global audience effortlessly. The interface is user-friendly, and the translations are accurate and reliable. It's a must-have tool for any Shopify store looking to expand internationally. Highly recommended! Show more

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Update after 3 years: I am so done with this app. Especially the "Manual Translation Part" Prepare for "something wrong while saving the translation, please try again later"-errors all the time. I have no interest anymore in working with the app's support team, because next time I need to work with the app it's either the same error again or something new. Like always. Also this app is very poorly translated. Which is especially sad because it's a translation app. ##### It's a wonderful app, that you can use for free if you are using the manual translation. I've used it to translate ten of thousands of words and it works mostly without problems. If something doesn't work, support is there to help you! However, they released a big update in January 2023 which caused some parts of the app to not work correctly or at all for almost four weeks. It didn't affect translations that were already saved in shopify, but it prevented us from adding new translation in several cases. After the update works correctly, I see that it includes really helpful functionalities, but I really wish they will be more careful in the future when implementing new stuff. Show more