Tracktor Order Tracking
Add real-time order tracking, custom tracking statuses, and package lookup to your store. Turn first-time buyers into repeat shoppers with professional-grade package status & order tracking integrated with all of the major carriers (1,700+ and counting)! You and your customers will gain incredible visibility into the status and location of every order in-transit. Everything is customizable with Tracktor, so get creative and delight your customers. Advanced users will appreciate features like delivery & exception reports, Tracking API with Webhooks, and Shopify Flow integration. Turn first-time buyers into repeat shoppers with professional-grade package status & order tracking integrated with all of the major carriers (1,700+ and counting)! You and your customers will gain incredible visibility into the status and location of every order in-transit. Everything is customizable with Tracktor, so get creative and delight your customers. Advanced users will appreciate features like delivery & exception reports, Tracking API with Webhooks, and Shopify Flow integration. more Track orders across the globe with over 1,700 integrated carriers Order tracking helps customers avoid "Where's my Order?" requests (WISMO) Send email/SMS notifications based on package events (delivery, exception, etc) Manage what customers see with your fully-customizable tracking page Our friendly USA-based support team is here if you need any help
Key Features
- Advanced integration capabilities
- Advanced support capabilities
- Advanced customer capabilities
- Advanced email capabilities
Shopify App Installs
No install data available
Pricing Plans
Affiliate
All features of the Essential plan, Includes 10 orders per month, FREE for partner development stores
Get Started FreeLite
1,900+ Carrier Integrations, Real-time Tracking Page in Your Store, Shopify Email & SMS Integration, Includes 200 orders per month
Choose PlanStarter
All features of the Lite plan, plus:, Dropship Location Substitution, Estimated Delivery Date, Checkpoint Translation, Remove Tracktor Branding, Includes 400 orders per month, +more!
Choose PlanEssential
All features of the Starter plan, plus:, Product Recommendations, Export Order & Fulfillment CSV's, Customize HTML & CSS, Custom Order Statuses, Includes 2,000 orders per month, +more!
Choose PlanFrequently Asked Questions
What is Tracktor Order Tracking?
Add real-time order tracking, custom tracking statuses, and package lookup to your store. Turn first-time buyers into repeat shoppers with professional-grade package status & order tracking integrated with all of the major carriers (1,700+ and counting)! You and your customers will gain incredible visibility into the status and location of every order in-transit. Everything is customizable with Tracktor, so get creative and delight your customers. Advanced users will appreciate features like delivery & exception reports, Tracking API with Webhooks, and Shopify Flow integration. Turn first-time buyers into repeat shoppers with professional-grade package status & order tracking integrated with all of the major carriers (1,700+ and counting)! You and your customers will gain incredible visibility into the status and location of every order in-transit. Everything is customizable with Tracktor, so get creative and delight your customers. Advanced users will appreciate features like delivery & exception reports, Tracking API with Webhooks, and Shopify Flow integration. more Track orders across the globe with over 1,700 integrated carriers Order tracking helps customers avoid "Where's my Order?" requests (WISMO) Send email/SMS notifications based on package events (delivery, exception, etc) Manage what customers see with your fully-customizable tracking page Our friendly USA-based support team is here if you need any help
How much does Tracktor Order Tracking cost?
Tracktor Order Tracking offers multiple pricing tiers to fit different business needs: Affiliate: Free, Lite: $4.99 / month, Starter: $8.99 / month, Essential: $49.99 / month.
Is Tracktor Order Tracking easy to set up?
Yes, Tracktor Order Tracking is designed to be user-friendly and easy to set up. The app integrates seamlessly with your Shopify store, and most users can get started within minutes.
Customer Reviews
I've been using the Tracktor app since Nov. 2020. I dropship from AliExpress using Oberlo and this app functions beautifully with my business model. I've had experience with the app itself and also the customer support and I don't have anything bad to say. I've been able to contact support to help me with the setup and hid the word "AliExpress" from my customer's tracking page as a carrier. This app allows you to see your average "days to delivered" per carrier so you can update your shipping policy page accordingly and quote shipping times better. Also, I was able to code in some notices on the tracking page on my site to let customers know of any shipment delays that might be going on along with our customer support email should they have any questions. You can also hide certain, locations if you don't want your customer to see that their package is coming from China, but I leave that alone, I want my customers to know where their package is coming from, transparency is important to us. It's just a great app and it helps to curb all those "Wheres my order?" emails we love so much, ha! Show more
It works pretty well out of the box and support was quite fast. However they do overcharge on usage fees due to their definition of what an order is. If you are a store like us that has a lot of unpaid orders that are cancelled or orders that do not require shipping, you will get charged on all of those too. In my view it doesn't much make sense to charge tracking management for an order that does not require shipping and will never be shipped. We did raise this with them and they don't want to change their definition as they say it would affect other stores using the app too i.e. they must be overcharging a lot of stores and don't want to lose that revenue. UPDATE: Their reply below is factually incorrect. They charge for unpaid orders. Very deceptive to admit it privately and pretend it's not happening on the review page. Come on guys, be honest! Show more
I really love Tracktor, it's been a great addition to my store. It makes it easy for customers to check the status of orders and it links nicely with vendors I dropship from. Show more
THIS COMPANY DIDN'T HONOR LEGACY PLAN FOR FOUNDER SUCH SHAMEFULL PRATICE! Stay away, they billing model charge you per month + per order. So you will have tons of usages fees on your monthly statement. Show more
Quickly, friendly Support. The answer of my Question was being solved in few minutes. The app is practical and the support ist high quality Show more
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